Customer Satisfaction through Flawless Execution and Continual Improvement
General Dynamics is committed to providing products, services and customer support of the highest quality in the respective market segments served. We are committed to executing our processes to achieve error-free results that fully meet the needs and expectations of our internal and external customers. In addition, we are committed to continually improving our processes, in particular related to the effectiveness of our Quality Management System, to further enhance customer satisfaction. These results require the dedicated efforts of all employees.
Contractual compliance is the minimum acceptable performance. Our objective is to fully understand the customers’ intended use in their environment and to continually improve internal processes in order to provide product, process and service performance that surpasses their expectations and enhances their satisfaction as well as achieve and maintain ISO registration.
Our Quality Management System applies throughout General Dynamics. Our quality policies and responsibilities are consistent with International Standard, ISO 9001:2008 and American National Standard, ANSI/ISO/ASQ Q9001:2000 with no exclusions. We apply the standards of ISO 9001 in the conduct of our operations and quality management. When required, we tailor the requirements of our Quality Management System to meet specific contract/program requirements. Each task performed under the EAGLE Contract will comply with the policies and principles of our Quality Management System.
The General Dynamics EAGLE Program Management Office (PMO) will monitor the planning and execution of each task we perform under this contract to ensure the Quality Management System is carried out, that quality objectives are measurable and consistent with the quality policy, that the quality of work performed is assessed and established quality standards are met, and that audits are conducted to collect data on customer satisfaction with services performed.