IT Services Management Professionals - All Levels

Clearance Level
Business Process Analysis
San Antonio, Texas
Rosslyn, Virginia

REQ#: RQ126327

Travel Required: Less than 10%
Public Trust: NACI (T1)
Requisition Type: Pipeline

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. 

Our work depends on a IT Services Management Professionals joining our team to support Defense Health activities at San Antonio, TX, Rosslyn, VA, and remote locations.

Stand up full suite of IT Services Management capabilities while ensuring business continuity Optimize services (Incident management, problem management, request management, asset management etc. through standardization and greater degree of automation Track and report on outcomes and success metrics

At GDIT, we foster a people-centric environment. As an ITSM Professional supporting Defense Health, you will be trusted to work on Stand up a full suite of IT Services Management capabilities while ensuring business continuity and optimized services through standardization and automation. In this role, a typical day will include:

  • Collaborating with Defense Health to solve ITSM optimization challenges.
  • Manage portfolio of ITSM solutions
  • Prioritize solution feature based on requirements and stakeholder engagement
  • Support ITSM requirements gathering and reporting activities and services requests as appropriate
  • Support planning and coordination across teams where ITSM impacts exist
  • Track progress and manage reporting for ITSM solution implementation and rollout
  • Your success will be measured through the improvements to overall community outcomes and improvements against baseline KPIs and SLAs.


  • Associate degree or HS + 5 years of related experience
  • Working knowledge if ITILv4 framework
  • DoD Public Trust
  • ITILv4 Certification preferred


  • Challenging work that makes a real impact on the world around you  
  • Internal mobility team dedicated to helping you own your career 
  • 401K with company match 
  • Diverse, highly collaborative teams
  • Professional development, education assistance, certification and training opportunities

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About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.