Customer Service Representative, Barbourville, KY

Clearance Level
None
Category
SCA
Location
Barbourville, Kentucky

REQ#: RQ102924

Travel Required: None
Public Trust: Other
Requisition Type: Pipeline

General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of help desk professionals.  Employees in this role will serve as the first point of contact for IAE customer seeking assistance with a wide range of requests such as service requests, general information, referrals, emergency requests, complaints, or public comments in support of the General Services Administration (GSA). #KYContactCenter

REQUIRED QUALIFICATIONS

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
  • Places outbound customer service or customer satisfaction calls, as required by client.
  • Completes call guides; gathers and verifies required information.
  • Attends telephone skills and program information training sessions; adheres to established levels of service.
  • Adheres to established customer service and documentation standards within required time frames.
  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
  • Basic Qualifications
  • High school diploma or G.E.D.
  • Zero or more years of customer service or other telephone experience
  • Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth

Preferred Qualifications

  • 1 or more years of experience working in a contact center or help desk environment
  • Basic communication skills
  • Call center experience preferred
  • Ability to follow oral and written directions
  • Ability to meet professional standards towards project and co-workers
  • The program while currently remote, a return to working on-site is anticipated in the future.

US Citizenship is required - Must be able to obtain and maintain a government security clearance.

  • Office environment
  • May require shift work M-F, 8am to 8pm.
  • Performs clerical or administrative duties as assigned

We also offer:

  • Monday-Friday, work shift schedules 8am to 8pm.
  • Flexibility,
  • 401(K)
  • Accrued vacation and sick time

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

  • GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Florida, Montana, Tennessee, Texas, or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.