Customer Services and Information Technology Officer - Weekend Day Shift work required We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge that we can’t turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities at Herndon, Virginia.
At GDIT, people are our differentiator. As a Customer Services and Information Technology Officer supporting the customer, you will be trusted to work in a Research and Development environment developing mission centric code. In this role, a typical day will include:
Candidate will work in a collaborative team environment and must be capable of independent operations
Associate Degree or Bachelors degree in Computer Science, System Engineering or related field
Directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later, Internet Explorer, and business applications used within a business environment
Knowledge of multiple desktop programs, configuration and debugging techniques
Detailed oriented as well as excellent oral and written communication skills
Sound problem resolution, judgment, and decision-making
Experience with TCP/IP and general networking issues
Experience providing superior customer service and support
Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure
Strong interpersonal and organization skills, successful in working both independently and in a team environment
Strong troubleshooting skills
Experience excellent listening and writing skills
Weekend Day Shift and Holiday work required
Help Desk/O&M experience
Ability to work independently; and manage multiple task assignments
Excellent verbal and written communication skills
Demonstrated experience with Service Now or IBM Tivoli Service Request Manager
Demonstrated experience with monitoring tools and creating metric reports
Demonstrated ability to describe how to use an application, system, etc.
Experience with data mining tools (i.e., Splunk)
Security clearance level: Top Secret/SCI with Polygraph
Preferred but not required qualifications: Amazon Web Services/Cloud administration
WHAT GDIT CAN OFFER YOU
Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.
This position requires being fully vaccinated against COVID-19 by December 8, 2021 or the start date, if after December 8.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.