Created after 9-11-2001, the Department of Homeland Security consolidated numerous agencies' data centers for central management. General Dynamics Information Technology plays a key role in the Department's IT integration strategy through its Data Center-1 program. GDIT's DC-1 program is committed to delivering an efficient, responsive, and mature data center operation through excellence in service delivery, performance, and continual service improvement.
Maintaining high levels of customer satisfaction through pre- and post-engineering technical/functional support to current and prospective customers
Provides systems engineering support for customers in a 24x7 service organization.
Develops and monitors performance metrics to ensure services are being delivered to defined service levels.
Establishes, maintains and executes operations procedures to leverage efficiencies and best practices.
Establish and manage performance metrics for technology and IT operations.
Provide customers with a professional experience when requesting IT services support.
Effectively manage the allocation of resources to achieve operations and project objectives.
Establish technical standards and ensure adherence to them for operations.
Evaluate opportunities for improvement in infrastructure and new technologies.
Ensure to provide upper management daily, weekly, monthly, and annually status reports.
Troubleshoot communication problems with SNMP and WinRM/Powershell.
Troubleshoot digital certificates using the OpenSSL utility.
Constructing SQL commands to display table data and delete or modify records based on selection criteria.
BS/BA and 2 years of systems engineering experience.
Practical knowledge of Atlas and operating systems, to include Windows, Linux and ESX, best security practices and general application knowledge such as interoperability, security needs, and best practices
Experience and familiarity with Virtualization technologies to include VMWare, Citrix, Cisco UCS as well as Software Technologies (Atlas, SNOW, Lync).
Experience with direct customer service is mandatory.
Self-starting motivation to continue to improve skill set to increase ability to handle increasing levels of technical challenges.
Ability to speak to the customer and team to convey the issues and critical concepts facing the technical team
Linux, Windows Server, Exchange Server, Active Directory, Group Policies, Patch management, Log management, WSUS, SCOM, VMWare.
Good team building and cultivating skills
Experience with monitoring and event management tools (examples: ScienceLogic EM7, BMC Suite / BMC Patrol, SolarWinds, etc.)
Experience managing service requests and completing customer tickets.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.