We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a AV Technician joining our team to support GDIT activities at Falls Church.
At GDIT, people are our differentiator. As a AV Technician you will be trusted to work on supporting, maintaining, installing and testing our UcaaS conference room and events environment. In this role, a typical day will include:
Operate, maintain, and troubleshoot complex systems used for Unified Communication (UC) services, room scheduling, and digital signage; including health/audio and video checks, performance enhancements, level-setting, scheduling UC sessions, training personnel in the operation of equipment and UC platforms, and other services related to UC and A/V.
Provide assistance to users, including executive staff, in conducting complex UC sessions, which may include conference preparation, monitor equipment and system performance, reporting equipment and network problems to appropriate parties for maintenance or repair.
Act as large event technical coordinator for virtual and in-person events involving or hosted by senior level executives.
Use expertise and knowledge of video composition principles and techniques such as framing, lighting, perspective, and sound design when setting up A/V training scenarios.
Work in collaboration with vendors in support of A/V installation, support and updates.
Install new A/V systems, update existing systems, and maintain current equipment. This shall include running cables throughout buildings (often above ceilings and under floors) and programming sophisticated control equipment.
Maintain technologies and hardware including, but not limited to, transmitter/receivers, video/display projection, microphones, codecs, DSPs, cameras.
Installs video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems.
Assess and provide second and third-tier troubleshooting to all UC services. Troubleshooting includes, but is not limited to: programming, diagnostics, repair, maintenance, and installation. Review the ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs.
Design and adapt new equipment and techniques in operation of UC platform.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to policies.
Exhibits good communication skills, an energetic approach, and patience with customers.
Ability to work well as part of a team, communicating professionally both orally and in writing. Coordinate with users, IT staff, and management as needed.
May coach and provide guidance to less-experienced technicians.
May serve as a team or task lead.
Participates in special projects as required
Provides training and escalation support for junior technicians.
Perform other duties as assigned.
WHAT YOU’LL NEED:
Requires a Bachelor’s degree and 3+ years of related experience or in lieu of a degree minimum of 7 year’s experience
Ability to obtain and maintain SECRET clearance: US Citizenship required
Comprehensive knowledge of the principles, methods, and techniques used in AV troubleshooting, support and design
Comprehensive knowledge of related software and hardware i.e., Zoom, Teams, WebEx, Poly, Crestron, Biamp, Shure, QSC, Logitech, Barco, Cisco, Aver, Vaddio, Planar, and Chief.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.