IT Support Technician II

Clearance Level
None
Category
Help Desk
Location
Washington, District of Columbia
Onsite Workplace
Key Skills For Success

Help Desk Support

Information Technology (IT) Support

Remote Tools

Service Level Agreement (SLA)

REQ#: RQ171927
Requisition Type: Pipeline
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital.  GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking an IT Support Technician. The selected candidate must have US Citizenship (without any dual citizenships) and be able to obtain a Public Trust Suitability clearance, per contract requirements.

Task and responsibilities in this role include, but are not limited to the following:

  • Performs day-to-day activities required to provide technical phone support to end users comprising of 6,000 – 8,000 users.

  • Providing end-user software and hardware troubleshooting and support

  • Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Applying knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 and MACs to resolve customer workstation issues.

  • Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 7 & 10 print server environment to include multi-function printers using Web Jetadmin

  • Troubleshooting Apple MAC computers.

  • Upgrading end user computer systems ensuring no data loss.

  • Supporting Microsoft software packages to include Microsoft Office 2010, and other commonly used desktop related applications.

  • Work independently in a customer environment

  • Excellent communication skills to include written and verbal

  • Engaging engineers from multiple teams

Qualifications: 

  • Must have a minimum of 5 years experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users

  • Team player with good communication, organizational, and strong interpersonal skills.

  • Able to prioritize and drive to results with a high emphasis on quality

  • Experience using IT Service Management software (ServiceNow, Remedy)

  • Ability to life and move equipment 40lbs.+

  • Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email

Desired but not required:

  • Microsoft Certified Help Desk Support Technician

  • Apple Certified Mac Technician

  • CompTIA A+

  • HDI

  • MCITP

  • MCTS 

Work Requirements
Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.