work depends on a Change Management Lead joining our team to
support our government client’s activities in the Northern Virginia locations.
At GDIT, people are our differentiator. As a Change Management Lead provides change management support to assigned projects.
The Change Management Lead will direct a team of Change Management Analysts responsible for ensuring that standard methods and procedures are implemented for the efficient and prompt handling of all changes, in order to minimize the impact of change upon service quality.
“Roll out the enterprise change management process” using best practices across the ITIL 4 framework
Act as point of escalation for Change Management process issues
Ensure quality Change Management reports are produced and distributed
Ensure the Change Management process is followed by all stakeholders
Promote Change Management process across all involved organizations
Build and maintain effective working relationships with customers and MSPs
Ensuring continuous service improvement is a pivotal element of the service
Lead and be accountable with the planning, design, implementation, and the transformation of ITSM Change Management infrastructure processes and procedures
Provide analysis and support for on-going service delivery, performance, and governance operations for Change Management
Lead evaluations and quality assessments for proper implementation of processes to meet quality standards
Facilitate TEMs and other requirement gathering work sessions
Drive continuous improvements to the quality and efficiency of the Change Management process
Work as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team.
Working knowledge of the Service Management workflows and ITSM processes
Relevant experience as an ITSM Change Management Lead in programs of similar scope, type, and complexity
Good written and communications skills with the ability to clearly document and explain business processes
Participates in special projects as required.
DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 10+ years of experience.
Working knowledge of Change Management workflows, and ITSM processes
Relevant experience as a Change Management ITSM Process Lead in programs of similar scope, type, and complexity
ITIL certifications or training and experience working within the ITIL framework
Strong Change Management background
Experience with ITSM tool sets, preferably ServiceNow
Experience driving process improvements
Proven ability to engage and partner with stakeholders across any number of business functions.
Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.
Discover more at gdit.com/careers
General Dynamics Information Technology is an Equal
Opportunity/Affirmative Action employer. All qualified
applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability,
or veteran status, or any other protected class.
At GDIT, our People First culture commits to every employee feeling valued and supported throughout their career. Our comprehensive Total Rewards package – including programs focused on financial, physical, emotional and social well-being – demonstrates this commitment.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.