We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT Technology Shared Services (TSS) is your place! You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter.
The Knowledge Manager shall design, develop, build and integrate Knowledge portal-based business improvement projects. Pro-actively engage the customer/directorate, design and provide training to drive successful delivery of new collaborative capabilities throughout the division. Serve as the expert associated with troubleshooting content-related issues, processes, and procedures within enterprise web portal applications. Reviews and edits materials for punctuation, grammar, and content. Participates in the process of crafting, refining ideas, cultivating sources and bring innovative solutions.
The Knowledge Manager for the TSS Knowledge Management program would be responsible for the following items:
Under limited supervision, designs complex information technology solutions based on capability and customer requirements
Attend weekly KM staff meetings to ensure customer mission execution considerations are integrated with portal operations
Collect and document requirements unable to be met by existing portal capabilities from the assigned communities of interest to provide to the Government KM staff
Provide outreach to assigned communities of interest consisting of: In-depth customer support on KM tools to include associated ITSM & CRM interfaces; Demonstrating new tools and/or capabilities
Respond to user requests for information and support for software, business applications and hardware according to ticketing priority and procedures for ServiceNow
Excellent organizational, communication, and leadership abilities
Ability to organize and lead others; drives results by planning, prioritizing, and meeting tight required
Ability to work independently with a self-motivated attitude; capable of overseeing multiple projects simultaneously
Ability to work with individuals at all levels of our organization
Ability to collaborate with multiple practices across GDIT’s organization
Must be able to be a self-starter, work independently and complete tasks efficiently with minimum supervision
Bachelor’s Degree in library science, information science, or a related field (or equivalent experience)
Certified Knowledge Manager or ability to obtain within first 6 months of start
5+ years of related experience
Active Secret Clearance
Demonstrated expert written and oral communication skills
Strong inter-department communicator
Deep analytical and problem-solving skills
Professional KM Services experience
Working knowledge of industry standard knowledge management (KM), business process engineering, and Agile software development practices
Proven experience working in a complex technology/enterprise solutions/systems implementation environment
Intermediate proficiency with MS Visio and MS Project
Experience with industry leading Knowledge Management Databases and systems such as ServiceNow, Remedy, IPSoft, RightAnswers
ITIL v4 Certification
KCS Practices Certification
The likely salary range for this position is $76,000 - $114,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.