GDIT is seeking a Junior Voice Administrator to help support our Joint Service Provider Enterprise Transport Management - Next-Gen (JSP ETM - NG) program at the Pentagon in Arlington, VA. Due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite. PLEASE NOTE:
(1) This position is a flexible shift that will support days, middle, swing, or nights as needed.
(2) On the Job Training will be provided to learn all the following skills as required. Must meet the minimum qualifications.
Responsibilities includebut are not limited to:
Provide Tier 2 customer support with Remedy ticketing for moves, adds, changes, provisioning, and break-fix actions.
Provide 24x7 Operation and Maintenance Staff performing daily activities in support of the DoD Revision Ribbon AS2 LSC; with all its Core and Peripheral systems.
Provide on-site Subject Matter Expert for the Ribbon AS2 system in support of over 90,000 users.
Support of SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, PRI Gateways and Associated Element Managers.
Interface and monitoring of Cisco Call Manager used for VOSIP system.
Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.
Familiarized with the Ribbon AS2 PBX and its Element Managers.
Provide alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial-plan, and routing changes.
Work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation.
Interface with customers, Local Exchange Carrier, local in-house cabling support, and Avaya.
Perform call-flow evaluation and other duties required to operate, maintain, update, and perform break-fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.
Interface with Remedy ticketing system and escalate system issues to other team leads and members when appropriate.
Active Secret clearance
Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, OR equivalent demonstrable experience.
DoD IAT Level II Baseline certification (CompTIA- Security+ CE or similar)
Computing Environmental certification
2 year's experience in Voice Administration
Experience with DoD version of Voice Switch if not Avaya or Ribbon.
Switch or Transport Vendor specific training or certifications.
Hands-on Experience as Operator of AS2 or AS5300 Switch.
Experience with Oracle SIP Session Boarder Controller.
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.