IT Operations Manager

Clearance Level
Interim Secret
Information Systems Management
Doral, Florida

REQ#: RQ122405

Travel Required: 10-25%
Requisition Type: Regular
Enterprise IT Operations ManagerDoral, FLThe role of the Enterprise IT Operations Manager is to plan, organize, and manage geographically based technical staff and the lead execution of daily IT operations for the entire SOUTHCOM IT Enterprise and ensure it is able to provide stable and available systems/services delivered by the organization’s IT and cyber technology infrastructure.This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems.Manage all teams in support of change management activities and to help resolve tier 3 hardware and software problems and coordinate for vendor tier 4 support.SCOPE OF ROLE: Manages a medium to large team of multiple technical disciplined individuals.Direct reports are exempt and often include other people managers.GENERAL RESPONSIBILITIES:
  • Design and implement short-mid-long-term service improvement plans to ensure infrastructure capacity meets existing and future requirements.
  • Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration.
  • Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
  • Establish service level agreements. 
  • Work with vendors to secure infrastructure-specific products and services.
  • Assist with the planning and deployment of infrastructure security measures.
Operational Management
  • Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on.
  • Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure. Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
  • Practice IT asset management, including maintenance of component inventory and related documentation.
  • Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
  • Interim SECRET clearance to start, ability to obtain and maintain TOP SECRET clearance and SCI access.
  • Highly desired to have bachelor's or higher degree in the field of information systems management, computer science or other relevant field of study. Will consider equivalent work experience if no four year or more degree.
  • Required to have or quickly obtain IAM-III DoD 8570 Certification such as CISM, CISSP (or Associate), GSLC, CCISO.
  • Desired six or more years experience managing and delivering infrastructure operational excellence of large geographically dispersed teams.
  • Desired three or more years of experience with DoD Information Assurance Policy and Guidelines (if you have CISM/CISSP, this generally meets this requirement).
  • Desired to have broad knowledge of service and virtualized application delivery, as well as successful service level agreement accomplishments.
Ability to make sound and logical judgmentsStrong interpersonal, written, and oral communication skills.
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
Ability to present ideas in a user-friendly language.
Values attention to detail.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.WORK CONDITIONS:27x4 operations support as part of operations center support. Hours may vary accordingly.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
May be in a partitioned cubicle in secured office area with no windows.
May involve lifting and transporting of moderately heavy objects, such as computers and peripherals.#SCITES#ARMAjobs#GDITPriority

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.