Senior Avaya System Administrator

Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter.The Federal Deposit Insurance Corporation [FDIC] mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000; by identifying, monitoring, and addressing risks to the deposit insurance funds; and by limiting the effect on the account and the financial system when a bank or thrift institution fails.

GDIT is currently seeking a Senior Avaya System Administrator for the FDIC Infrastructure team who will provide project support as well as operations support required for Avaya PBX and Cisco data functions related to telecommunications that includes, but is not limited to day-to-day O&M escalation support, system upgrades/enhancements, as well as ongoing projects and day-to-day moves adds, changes working closely with the FDIC Voice Team.  (Though the position is 8-5 M-F, the role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed.)

U.S. Citizenship and background investigation is required; you must have a current clean financial background.  

Task and responsibilities in this role include, but are not limited to the following:

• Responsible for day to day adds, moves, changes, and user troubleshooting.
• Resolving issues with the Avaya systems on site
• Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages
• Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services
• Responds to escalated incidents and service requests from Delivery/Operations Teams, coordinates planned maintenance activities, coordinates/facilitates planned/unplanned service outages, and ongoing project-related support activities
• Monitors ticket queues to ensure customer tickets and service requests are promptly addressed.
• Promptly responds to all critical/high and/ or incidents or service requests and resolves within service level targets and/or scheduled time frames.
• Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations.
• Communicates all planned/unplanned service outages to management/leads/voice team as well as the FDIC Enterprise Wide Command Center
• Recommends and integrate new Telecommunication Voice, Video and Unified Communications technologies
• Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh
• Meeting with customer to discuss special tasks (i.e. large moves) and providing solutions when needed.

To qualify, you must meet these basic qualifications: 

• The person must have a minimum 5 years’ experience with Avaya Communication Manager.
• Versions 5.2.1 and above is preferable.
• Experience with Avaya Aura Messaging, Avaya CMS, ESS, LSP, WFO, Witness,

  CRM, VDN, MSS, MAS, Session Manager, System Manager, Vectors

• A working knowledge of basic telephony, i.e. wiring, cross connects, demarcation points etc.
• Recent VoIP experience on an enterprise network, including implementation of QoS for H.323 and/or Session Initiation Protocol (SIP) technology
• A thorough understanding of how to troubleshoot Avaya problems
• Availability 24/7 or able to respond within a 4 hour period if needed.
• ​No degree and thirteen years IT experience.
• Bachelors' degree and ten years IT experience.
• Master's degree and eight IT experience.

This position is not yet funded.

GDIT CAREERS

Opportunity Owned

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General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

GDIT CAREERS

Opportunity Owned

Discover more at www.gdit.com/careers  

General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.