Customer Service Support Specialist (Active TS/SCI w/ Poly)

Clearance Level
Top Secret SCI + Polygraph
Systems Administration
Herndon, Virginia
Onsite Workplace
Key Skills For Success

Adobe Acrobat

Adobe Type

MS Office Suite

REQ#: RQ141730
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Own the opportunity as a Customer Service Support Specialist and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and help them face any obstacle

Ensure the safety and security of our nation as a Customer Service Support Specialist at GDIT. You’ll apply the latest technology and provide operational support to deliver actionable intelligence for the Intelligence Community. Here, your work will have meaning and impact as you deliver your best every day.

At GDIT, people are our differentiator. As a Customer Service Support Specialist supporting the customer, you will be trusted to solve complex IT issues while delivering outstanding customer service.


The Sponsor provides a unique training classroom environment for the professional growth, leadership and development of the workforce.  The Sponsor requires Customer Service and Information Technology support to provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications and to initiate IT hardware and software procurements. 


  • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Required Experience:
  • Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
  • Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
  • Demonstrated experience with requirements management
  • Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
  • Demonstrated experience with oral and written communication skill
  • Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
  • Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
  • Security Clearance Level: Top Secret/SCI with Polygraph

Preferred Skills:

  • Demonstrated experience with the Sponsor’s IT security guidelines and policies
  • Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
  • Demonstrated experience with basic knowledge of Project Management concepts and principles
  • Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
  • Demonstrated experience with transferring data between different systems

Location: Herndon, VA


  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays


Work Requirements
Years of Experience

6 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required

Less than 10%

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.