General Dynamics Information Technology desires to hire a Customer Support Supervisor to motivate, coach, and develop a team of call center professionals. Customer Support Supervisors at General Dynamics are given the opportunity to hone their leadership skills and develop their problem-solving abilities in an exciting high-energy environment while supporting a large federal government contract. Successful candidates possess the ability to maintain focus on client and operational goals while ensuring customer satisfaction. Among other duties as needed, Customer Support Supervisors also provide administrative support to assist with the management of our day-to-day operations and are expected to attend management meetings, prepare and give presentations to General Dynamics leadership, and assist human resources by interviewing prospective candidates and employing personnel management methods. If you enjoy motivating others by facilitating teamwork and providing performance-based feedback, you will find this role to be both rewarding and challenging.
This role is currently a telework opportunity and casual position.
Due to ever-changing environmental factors related to disaster assistance, all candidates must have flexible work hours and be willing to work a variety of shifts.
REQUIRED • 5+ years experience and BA/BS degree • Five or more years of customer service experience • Experience working with organizational functions and personnel • Experience working with computer software and telephone technology • Experience working with help desk software • Must be a US Citizen, and 18 years or older
• Must have DHS Suitability/EOD
Flexible schedule: may require shift work, on call status
• Spanish/English bilinguals encouraged to apply
• Bachelor's degree in Business or related field preferred
• Call Center Management experience HIGHLY preferred • Excellent business and analytical problem solving skills • Strong communication skills • Ability to work independently
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.