The Service Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (SCSM) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.
Shift schedule for this position is Saturday thru Wednesday. Weekend shifts are 7am-330pm. Weekday shifts are 3pm - 1130pm.
Contract requires US Citizenship. This is an opportunity to receive a clearance if you do not already have one. GDIT will sponsor the security clearance up to a Secret clearance and a Public Trust
The work location is near Gallery Place Metro station and Metro Center.
The applicant must have a technical background
Experience working on Service Desk teams supporting IT services (Desired)
Experience in working with a ticketing system, such as Remedy, Heat, SCSM, etc… (Desired)
The ability to resolve technical and other types of issues with little oversight
Strong oral and written communications skills
Technical certifications (Desired)
6 years relevant experience in lieu of a degree is acceptable
Technical degree preferred.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.