Help Desk Technician III

Clearance Level
Top Secret/SCI
Category
Help Desk
Location
Langley AFB, Virginia
Onsite Workplace
Key Skills For Success

Help Desk Support

Technical Support

Troubleshooting

REQ#: RQ166054
Public Trust: None
Requisition Type: Pipeline
Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Transform technology into opportunity as a Help Desk Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician III, you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN III WILL MAKE AN IMPACT

  • Handles all incidents and service requests (Tier 1-3).

  • Helps technicians resolve AF customer incidents and requests on a first call basis as applicable.

  • Develops, maintains, and updates the Service Desk SOPs.

  • Maintains all service desk related documents and templates in the Government-approved location.

  • Coordinates, administers, and reports to the Government all service desk customer survey responses.

  • Manage users’ account accesses in accordance with CDC procedures and best practice, including passwords and account verification, creation, deletion, and archiving.

  • Develops, maintains, and updates the Service Desk SOPs. Maintains all service desk related documents and templates in the Government-approved location. Coordinates, administers, and reports to the Government all service desk customer survey responses.


WHAT YOU’LL NEED TO SUCCEED:

  • Education: BA/BS or MA/MS

  • Required Experience: 3-10 years of experience

  • Security Clearance Level: TS/SCI

  • Required Certification: Security+ required

  • Preferred Skills: ITIL Foundation 4

  • Location: On Customer Site

  • US Citizenship Required


GDIT IS YOUR PLACE:

  • 401K with company match

  • Comprehensive health and wellness packages

  • Internal mobility team dedicated to helping you own your career

  • Professional growth opportunities including paid education and certifications

  • Cutting-edge technology you can learn from

  • Rest and recharge with paid vacation and holidays

#DCGSEPS #DCGSEnterpriseIT

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.