Program Director - PIVOT-I -Enterprise Service Desk-PMP

Clearance Level
Program Management
Washington, District of Columbia

REQ#: RQ63571

Travel Required: Less than 10%
Public Trust: BI Full 6C (T4)
Requisition Type: Regular


  • Building and managing an effective and efficient PIVOT-I team focused on high quality delivery, financial performance, and client relationship development. 
  • Developing lasting relationships within Education and serving as a trusted advisor to customers. 
  • Managing a diverse program providing agency-wide IT services - including end-user desktop services, back-end application services, help desk services, enterprise security, disaster recovery services, and integrated operational oversight/reporting.
  • Participates in the negotiation of contract and contract changes.
  •  Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract.
  •  Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.
  • Develop staff and ensure ongoing performance as well as professional growth. 
  • Overseeing and continually improving delivery on program including support problem resolution. 
  • Achieving financial and growth targets.
  • Develops new business or expands the product line with the customer.
  • Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications.
  • Building a culture throughout the team consistent with GDIT values around commitment, impact, integrity, imagination and agility


  • 10+ years progressive experience in managing/leading IT services programs. 
  • 15+ years progressive experience in managing/leading IT services programs. 
  • 10+ years IT management experience
  • 5+ years’ experience managing delivery of  “managed services” supporting 6,500 users or more using ITIL best practices.
  • PMP Certification
  • ITIL v3 Foundation Certification
  • Experience managing and growing federal programs
  • Direct experience with the Department of Education highly desired
  • Proficiency in building a business strategy that drives growth and execution
  • Leadership qualities that translate into business outcomes – specifically around team building and cohesion, client relationship development, and strategic thinking around enterprise business matters
  • Established hands-on experience managing programs of significance – both execution and financial focus
  • Ability and flexibility for travel within the US
  • Expertise in a variety of emerging and established technologies and the ability to speak to these technologies with customers or in presentations
  • Outstanding communication capabilities, both verbal and written.  Must have the ability to present in front of audiences of any size.
  • Ability to work at the customer site in Washington, DC.

Attributes of a Successful Candidate:

  • The successful candidate will have proven experience with managing an IT services delivery organization (with tangible outcomes and results), a can-do attitude, an ability to influence internal and external customers, and a leadership and communication style required to lead a diverse, dispersed, and growing business. 
  • The successful candidate must have a diverse skill set and be willing to engage and be hands-on where required
  • The successful candidate will possess an established track record of creating, developing and maintaining customer relationships
  • The successful candidate will look for opportunities to engage in the community to further GDIT’s and their own brand
  • A critical success factor will be to embrace the opportunity to motivate and energize the team, while keeping pace in a dynamic environment, thriving under pressure, while seamlessly keeping the team inspired.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.