We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Big Fix Administrator joining our FDIC infrastructure program in Arlington, VA. U.S. Citizenship and background investigation is required; you must have a current clean financial background. (Though the position is 8-5 M-F, the role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed.)
The Federal Deposit Insurance Corporation [FDIC] mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000; by identifying, monitoring, and addressing risks to the deposit insurance funds; and by limiting the effect on the account and the financial system when a bank or thrift institution fails. GDIT provides the day-to-day operational services to FDIC in support of infrastructure, facilities, hardware, software, and systems. GDIT supports operational security, client support/help desk, data center operations, asset management, and systems engineering service areas.
Tasks and responsibilities:
- Install security patches for both OS-level and 3rd party products using BigFix - Perform troubleshooting of failed patch installations, up to and including escalating to and working with the vendor to resolve the issue - Utilize Web Reports to pull ad hoc custom reports for different aspects of our systems - Create scheduled activities in Web Reports to send out pre-configured reports to sets of concerned users - Install, configure, troubleshoot, patch, and manage BigFix on Windows - Support tickets relating to BigFix technical issues primarily and work other tickets as assigned - Develop and maintain Standard Operating Procedures for BigFix application and agents - Diagnoses and troubleshoots problems with Servers, software, and communications devices - Provide escalation support for technical support and assistance to junior administrators - Interfaces with vendors to ensure appropriate resolution for BigFix and general patching issues on Windows systems - Develops and implements testing strategies and document results - Troubleshoots and resolves complex problems - Maintains current knowledge of relevant hardware and software applications as assigned - Participates in special projects as required - Working TEM/BigFix deployment experience
Masters Degree: 8 IT experience/6 years BigFix Administration experience Bachelors Degree: 10 IT experience/8 years BigFix Administration experience No Degree 13 IT experience/11 years BigFix Administration experience
5+ years of experience in a Virtualized Windows environment.
Hands on experience with administering and monitoring a large BigFix 9.X production environment
Operations experience in a variety of server based operating system - MS Server 2008 and above BigFix Relevance and Session Relevance Languages
Hands on experience with troubleshooting BigFix client and relay communication issues in a large multisite deployment needed Troubleshooting – Proficient at Systematic analysis to diagnose and trace data flow to determine cause and effect of issues.
Experience writing fixlets in TEM/BigFix for package deployments Experience creating packages for windows updates to servers and PCs Experience creating custom properties and Analysis in BigFix to use for reporting Exceptional problem-solving skills Familiar with security, best practices and methodologies Strong communications, problem solving, leadership and analytical skills; Able to assess and solve issues in a high-pressure environment. Strong organizational skills; Must be able to multitask without sacrificing attention to details. Able to work effectively with other groups and teams.
Experience with patching Solaris and RedHat Linux with BigFix
General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.