Created after 9-11-2001, the Department of Homeland Security consolidated numerous agencies' data centers for central management. General Dynamics Information Technology plays a key role in the Department's IT integration strategy through its Data Center-1 program. GDIT's DC-1 program is committed to delivering an efficient, responsive, and mature data center operation through excellence in service delivery, performance, and continual service improvement.
Essential Job Functions:
Assists in establishing and documenting a tailored strategy quality plan for the performance of quality assurance activities for assigned project or task.
Develops and maintains standardized quality assurance documentation to include quality metrics. Ensures documentation complies with standards, policies and procedures or best practices.
Perform document management activities coordinating with the Document Owners conducting Annual Document Reviews.
Conducts assessments and evaluations through analysis and interpretation of objective and subjective evidence to verify compliance to standards and applicable quality plans. Determines level of process and product quality. Reports findings; escalates unresolved issues to appropriate level.
Evaluates work products to assess quality and reports findings. Researches alternative solutions to problems, determines proper approaches and makes verbal and/or written recommendations to appropriate parties. Gathers, uses and independently analyzes defect metrics data. Communicates analysis findings to appropriate level verbally and through the preparation of periodic written reports.
Participates in special projects, external audits and process improvements in support of quality assurance initiatives.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Account-level Job Functions:
Perform daily, weekly, and monthly QA and QC auditing of DC1 policies, processes, procedures, and work products
Perform periodic Technical Delivery team documentation and operational process audits
Perform quarterly audits of the Master Document List to ensure compliance to Document Control Policies
Track and report progress on all DC1 Corrective and Preventive Action Requests
Generate and review monthly SLA artifacts
Represent Quality Assurance Manager as delegated in meetings and ensure QMO actions are addressed and fulfilled
Communicate quality information and guidelines to all relevant organizational departments, outside vendors, or contractors
Perform internal audits, determine scope of investigation required, pull data, review findings and open action items
Prepare detailed reports on audit findings
Analyze information and evaluating results to choose the best solution and solve problems
Observing, receiving, and otherwise obtaining information from all relevant sources needed to complete tasks
Track and report on Customer Surveys
Collect and analyze data to detect gaps in processes, duplicated effort, extravagance, outdated data, or non-compliance with ISO standards, regulations, and management policies
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Bachelor's Degree with 5 years of related experience preferred
Bachelor's degree in business, mathematics, engineering, management information systems, or computer science, or related field preferred
Experience working with quality metrics and industry metric data collection and analysis techniques
Experience working with quality assurance principles, practices, and methodologies
Knowledge of ITIL V3 Lifecycle and Framework
ITIL 4 Foundations certification or commitment to independently obtain within six months of hire date
Knowledge of DHS Sensitive Systems Policy Directive 4300A
Knowledge of DHS Infrastructure Change Control Board (ICCB) Practices
Knowledge of DC1 internal policies and practices
Knowledge of GDIT ServiceNow and ServiceNow Knowledge Center
Familiarity with DHS Component and Office organizational structures
Moderate to Advanced Microsoft Excel skills (functions, pivot tables, macros, reporting)
Working experience with Microsoft Windows SharePoint Services 3.0 or above
Good analytical and problem solving skills
Good interpersonal skills for interacting with various program, project, technical, and process team members, as well as customer leadership
Ability to deal with and manage change
Ability to complete assigned responsibilities in a given time frame within a given budget
Basic ability to handle multiple responsibilities simultaneously and switch among them quickly to meet prioritized business needs
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.