Created after 9-11-2001, the Department of Homeland Security consolidated numerous agencies data centers for central management. General Dynamics Information Technology plays a key role in the Departments IT integration strategy through its Data Center-1 program. GDITs DC-1 program is committed to delivering an efficient, responsive, and mature data center operation through excellence in service delivery, performance, and continual service improvement.
GDIT is looking for a Linux/UNIX Engineer with multi-vendor UNIX engineering, implementation, and administration.
Responsible for driving technical service resolution and maintaining high levels of customer satisfaction through pre- and post-engineering technical/functional support to current and prospective customers.
This position is responsible for providing systems engineering support for customers in a 24x7 service organization.
Acts as a lead customer issue resolution engineer and takes ownership of all assigned tickets.
Acts as a mentor to other engineers, as assigned, and to develop internal certification criteria and curriculum.
Participate on rotating shift coverages, as needed to support organizational goals
Participate in the company on call program, as needed to support organizational goals.
Coordinates with client management to formulate highly complex technical solutions. Identifies and implements solutions based on client needs. Informs client management of appropriate developments in technical support products.
Provides technical leadership to internal and external personnel on highly complex system installation and administration activities
Provides technical solutions and escalated support for non-routine, highly complex technical issues
Evaluates products and upgrades for appropriateness of cost and compatibility. Oversees and implements system upgrade strategies.
Develops and analyzes highly complex system standards, thresholds, and recommendations to maximize system performance. Initiates reviews as appropriate.
Conducts capacity planning reviews with management and approves capacity plans formulated by less experienced personnel.
Develops strategies to manage the frequency of appropriate support package/patch application.
Monitors database maintenance and provides appropriate recommendations, when required. Implements solutions and refines procedures as appropriate.
Coordinates with business development personnel on proposals and work estimates involving highly complex system administration projects and solutions.
Research current systems technology and serves as subject matter expert on complex systems processes and procedures.
Conducts usability and costing studies.
Bachelors degree or equivalent
Experience supporting Service Now; Citrix XenApp; Ansible
Industry certification (CompTIA, RHSA or RHCE, MSITP, ITIL, etc..)
Support package/patch applications
This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.