F-35 Incident and Problem Coordinator
REQ#: RQ137098
Travel Required: Less than 10%
Requisition Type: Regular
Analyzes process and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. Creates process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams. Recommends and facilitates quality improvement efforts. Applies analytic techniques in the evaluation of program/project objectives. Analyzes requirements, status, budget and schedules. Performs management, technical, or business case analyses. Participates as a member of and/or supports the specified program or project team. Collects, completes, organizes and interprets data relating to aircraft/weapon/project acquisition and product programs. Tracks program/project status and schedules. Demonstrated working knowledge of implementing standards and processes using industry best practices. Applies government-instituted processes for documentation, change control management and data management.
Uses quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis
Researches industry trends for application of process improvement techniques and best practices
Partners with business process owners and management on strategic initiatives
May coach and provide guidance to less-experienced professionals
May serve as a team or task lead
Minimum Education Required:
- BA/BS degree.
- ALLOWABLE SUBSTITUTION: Six (6) years of related experience or four (4) years of related experience with an AA/AS degree.
Minimum Experience Required:
- Six (6) years of experience within a large and complex enterprise/corporate/federal environments.
- Four (4) years’ of concurrent experience managing incidents to ensure they follow the approved ITIL process, customer SOPs and are properly followed to meet the service SLAs.
- Four (4) years’ of concurrent experience with an ITSM (i.e. BMC Remedy, ServiceNow or Cherwell)
- Experience with developing and running reports and tracking metrics
- Experience with ITSM based services.
- ITIL Foundation Certified (or achieve within six months of hiring).
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
COVID-19 Vaccination
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.