Please take this opportunity to join one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.
This position is responsible for managing and maintaining visibility of the US BICES-X enterprise for the BICES Contracting Office (BCO), assisting with the continual development of standards, policies, and procedures based off of the BPOs business objectives, and aids in the development of automated performance metrics to effectively communicate the value, utilization, and efficiency of security operations to BCO leaders. This position is required to work on a Monday through Friday schedule, no shiftwork, and position may require minimal travel.
Utilizes IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, troubleshoot, and resolve incidents.
Maintains BCO Video Teleconference and Digital Wall equipment, maintains maintenance, management, and vendor support procedures for assigned equipment.
Develops, maintains and executes crisis communication plan to BPO and other identified stakeholders.
Compiles weekly metrics information and submits to Chief of Enterprise Operations
Compiles weekly TDY travel metrics for GDIT and Client Personnel
Conducts daily situational awareness briefing for Senior GDIT and Client Personnel
Provides technical, administrative, and operational management of assigned projects, including contract and subcontractor management.
Conducts planning and provides recommendations to client on task workload
Attends customer meetings and may serve as primary client liaison
Interacts with vendors, other agencies, and other client staff on behalf of the client
Ensures quality assurance of project deliverables
Participates in special projects as required
5+ years of directly related experience in network administration and support
Must possess and maintain a TS/SCI clearance.
BA/BS degree required.
Must meet DoD 8570 requirements and be eligible for IAT level II access upon hire
Position requires experience with briefing senior leadership and conducting ad hoc high-level briefings to scheduled audience
Comprehensive knowledge of the principles, methods, and techniques used in Help Desk level IT customer support.
Experience with IT Service Management (ITSM)
Must obtain ITIL V4 Certification within 120 days of employment
Experience with Microsoft Office 2016 suite
Project Management certification (PMP) is preferred, but not required
Experience with US BICES is preferred, but not required
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.