The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SECs IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC.
GDIT has an immediate opportunity for a Problem/Risk Analyst to support our SEC customer in Washington, DC. Candidates must be US Citizens (without dual citizenship) and eligible to obtain a Public Trust Clearance.
“Pursuant to a customer requirement, this position is contingent on providing proof of COVID-19 vaccination.”
Must be able to meet customer facility COVID requirements
Identify and classify problems, Investigate and diagnose problems, raise known errors
Resolve and close problems and perform proactive problem management activities.
Participate in and assist with the facilitation of ad-hoc and recurring meetings pertaining to problem management.
Revise and maintain a Problem Management (PM) plan, policies, processes and procedures that reflect ITIL best practices
Develop status and performance reports for staff and senior management
Operate and maintain the Problem Management module and associated interfaces in Service Now..
Upgrade, maintain and use a Known Error Database (KEDB) for problem management.
Perform incident trend analysis to identify problems and perform proactive problem management activities.
Provide guidance for conducting Root Cause Analysis (RCA), evaluate the RCAs provided by problem analysts and conduct incident trend analysis
Analyze problems to verify correct prioritization and categorization
Perform risk assessments based on collected metrics, statistics, business processes, documentations, and reports.
Draft and prepare regular and ad hoc reports for leadership, recommending best actions and allowing leadership to make informed, strategic, and risk-effective decisions.
Review, assess and develop risk management policies and protocols, enabling recommendations and improvements.
Analyze reports to identify, resolve, and communicate issues with managers.
Collaborate with project management, and various teams to facilitate accurate and effective program control and reporting.
Engage in cross-team collaboration, as needed.
4 years of progressive experience in relevant areas including: strategic communications, business management techniques and functions, reporting, data collection and analysis, written executive communications, and process improvement.
Demonstrated experience in presenting data and/or analysis clearly and succinctly to an executive audience.
Experience evaluating data and developing efficiencies to streamline reporting and technical processes. Ability to use multiple technical systems to evaluate data gathered from the systems for analysis and action is required.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.