Program Analyst (IM/IT Branch)

Clearance Level
Program Management
Fort Detrick, Maryland

REQ#: RQ138796

Travel Required: None
Public Trust: NACI (T1)
Requisition Type: Regular

GDIT is currently looking for an organized, proactive, thorough, personable Program Analyst to support the Department of Army and perform complex administrative and analytical tasks in support of the IM/IT Branch. 

This position is based in Ft. Detrick – Frederick, Maryland.  

In this role you will:

  • Provide support for the IM/IT branch, inclusive of manning the USAMMDA Computer Support Help Desk Ticketing System and phone line.
  • Perform a variety of support services such as visitor access control, answering telephones, filing, faxing and copying documents, ordering and receiving office supplies and equipment.
  • Schedule new personnel IM/IT appointments for document completion and computer/laptop pick-up.  Document new personnel’s in-processing date on calendars and in the WebApps system.  Follow-up on training links to ensure new personnel completed required training required to complete form DD 2875 and to ensure they can obtain their computer/laptop.
  • Assist with the preparation and conduct of training programs for devices as needed to support upgrades, requirements and personnel changes.
  • Generate purchase requests (PRs) for supplies and services related to information technology support needs (software, hardware, ancillary components and/or devices). 
  • Initiate, follow up on, and terminate Computer Hardware Enterprise Software and Solutions (CHESS) requests for IM/IT purchases, as needed. 
  • Manage and distribute cell phones for all USAMMDA users.
  • Responsible for being the account liaison for the current USAMMDA cell phone contract.
  • Maintain and update equipment assignments within IM/IT database.
  • Coordinate all meeting spaces, make conference room reservations, or send TEAMS meeting invites for IM/IT staff meetings.  Attend and provide meeting notes.
  • Answer telephones and take messages in the office or through visual Voicemail.  Turn help desk voice messages into help tickets in the help desk ticketing system.
  • Monitor emails for taskers and distribute to the IM/IT team and collect responses, as required, to meet the suspense date.
  • Complete the filing of property book 3161 forms and the in-processing checklists.
  • Create and review documents; order and receive office supplies, software, and equipment; and maintain records.
  • Manage and keep desk phone extensions accurate.
  • Ensure proper electronic filing of documents and make any required updates to SOPs and IT “how-to” guides based on AR 25-50 requirements for spacing, margins, numbering, etc.
  • Participates in special projects as required.


  • Bachelor’s Degree in a related discipline, or the equivalent combination of education, or training, or work experience.
  • 2+ years of administrative/program coordination experience.
  • Excellent oral and written communications skills required.
  • Excellent capabilities in the other Microsoft Office Suite (Word, Excel, and PowerPoint) as well as the Microsoft Outlook calendar.
  • Must be a U.S. citizen
  • Public Trust (T1) clearable


  • Challenging work that makes a real impact on the world around you  
  • Internal mobility team dedicated to helping you own your career 
  • 401K with company match 
  • Diverse, highly collaborative teams
  • Professional development, education assistance, certification and training opportunities





About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.