Program Manager

Job Description

The HST Border Security Business Area has a senior leadership opportunity in a large program supporting the U.S. Customs and Border Protection.  The Program Manager will be responsible for all aspects of a large IT support contract including program planning, delivery, contract administration, managing customer relationships, financial performance, technical, personnel management (including building a high performing team), and administrative matters of a large IDIQ Contract and Task Orders. This DHS program affords a significant opportunity for transformational leadership, supporting one of the Government’s largest agencies.

Key Responsibilities

• Serves as the key leader and program representative, engaging with senior customer officials and GDIT senior leaders on all aspects of program performance
• Sets the program strategy in partnership with the customer – leads the team through transformation and fulfillment of the strategy
• Participates as the program representative in senior client meetings
• Manages, directs, and allocates resources to ensure on-time delivery of top-quality managed services
• Works with key stakeholders to resolve all scope and schedule issues
• Manages processes and procedures (improving as needed) to ensure all contract requirements are met, including customer billing, staffing, and security
• Manages program financials and leads related program performance reviews
• Ensures all contract deliverables are met and that GDIT exceeds the customers’ expectations

Required Skills / Experience

• Minimum a Bachelors Degree or 20 years of experience
• Experience delivering IT Managed Services for use by a large-scale government agency, including managing SLAs and related financials
• Exceptional communication skills with extensive experience talking with SES-level government officials and C-level corporate personnel
• Candidate must have a PMP, ITIL Expert, and ISO 20000 certifications, cloud security certification is highly desired
• 15 years of experience managing IT infrastructure programs of increasing complexity
• Broad and high-level technical skills including infrastructure strategy, design, transition, operations, Cloud services, continuous improvement,
• Possesses strong strategic planning and organizational skills, including the ability to layout, articulate and implement a large-scale program strategy
• Proven experience managing commercial cloud services or resell including AWS or Azure
• Ability to manage and lead a large team, including driving high performance and ensuring highly motivated and cohesive teams
• Ability to be flexible, make quick decisions, and seamlessly navigate risks and ambiguity while effectively navigating a dynamic project environment
• Possesses strong consulting and customer service skills and ability to establish good relationships with internal and external stakeholders
• Must be a U.S. Citizen

Desired Skills / Experience

• Master’s Degree
• Experience with large-scale hybrid cloud transformation and architectures, including delivering hybrid cloud managed services
• Strong understanding of National Security customers, including DoD, IC agencies and DHS

#GDIT Priority

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.