Are you an excellent problem solver? Are you passionate about people? Do you exhibit grace under pressure?
If so, a Customer Service Representative position with General Dynamics may be perfect for you and we invite you to apply to join our rapidly growing team of contact center professionals!
As a Customer Service Representative with General Dynamics Information Technology, you will utilize your root cause analysis and problem solving skills to manage inbound calls in our state-of-the-art contact center while supporting a large federal government contract. If you enjoy helping others, you will find this role to be both challenging and rewarding.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE
On any given day, you may:
Answer incoming phone calls on behalf of client; provide accurate and appropriate information to callers
Assist customers by researching issues, exploring answers, and providing information and alternative solutions
Place outbound customer service or customer satisfaction calls, as required by client
Complete call guides; gather and verify required information
Attend telephone skills and program information training sessions; adhere to established levels of service
Adhere to established customer service and documentation standards within required time frames
Adhere to contact center scheduling, ensures telephone coverage during contact center hours of operation
Perform clerical or administrative duties as assigned.
Well qualified candidates are:
Customer focused with a commitment to client satisfaction
Goal oriented high performers
Able and willing to work ANY full-time shift during our hours of operation (Monday-Friday, 7 am - 8 pm CST)
Able to closely adhere to a designated work schedule
Able to deliver thorough information within agreed upon call handle times
High school diploma or G.E.D.
Zero or more years of customer service or other telephone experience
Texas resident living within a 60 mile radius of the McAllen area
Ability to read, write, and speak Spanish and English fluently
Ability and willingness to work and train onsite as required
Must have access to high speed wired internet connection
Access to a quiet work environment free from distractions
Ability to pass a criminal background check, drug screening, and credit check
Must be US Citizen
One or more years of contact center experience highly preferred
Demonstrated experience adhering to contact center scheduling
PLEASE NOTE: Initial classroom and on-the-job training will be provided ONSITE. After training, employees will continue to work onsite and may be given the opportunity to work remotely in the future.
Applying for a career in GDIT’s Engagement Center is as easy as 1…2…3. To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.