NCIS ServiceNow Developer/Engineer

Join GDIT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy NCIS program is searching for a ServiceNow Engineer/Developer to join their team in Quantico, VA.

The Naval Criminal Investigative Service (NCIS) is an organization of over 2,200 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the Department of Navy (DON) component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters.  

The Information Technology Directorate (ITD) supports the NCIS core mission areas to investigate and defeat criminal, terrorist, and foreign intelligence threats by planning for and providing services through appropriate use of the people, equipment, technology, and infrastructure resources of the United States Navy and Marine Corps.

This position is part of the IT Technology Development division within the NCIS ITD organization and performs the following functions: 

• Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.
• Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.
• Collaborate with team members to define, analyze, understand and document business and technical requirements.
• Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
• Perform ServiceNow version upgrades.
• Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
• Lead (and organize) projects driving the design, creation, testing, and delivery of technical functionality.
• Create technical architecture, design and user guide documentation.
• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates.
• Author, review, and lead the creation of white papers and contract artifacts.
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
• Maintain current ServiceNow/industry certifications, while obtaining additional certifications.
• Lead, author, and contribute to IT related, technical processes reviews, postmortems, and continual process improvement.
• Create estimations on effort required to produce ServiceNow functionality

Basic Qualifications:

• BS or equivalent Computer Science or IT related degree
• 8+ years of relevant IT experience
• 5+ years of experience working with ITSM/ITOM/HR/ITBM/SecOps solutions (any or all) in an enterprise environment
• 5+ years of ServiceNow development/implementation/administrative experience including experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, YAML)
• Linux experience, to include deployment of ServiceNow on Linux and knowledge of Oracle Database
• Full stack/back-end development experience
• ServiceNow Certified System Administrator credential
• Secret clearance to start
• Current DoD 8570 (Security+)