General Dynamics Information Technology – Federal Civilian Division is currently looking for a Help Desk Technician who will be responsible for the Tier I and Tier II computer technical support for the U.S. Army Medical Materiel Development Activity (USAMMDA) at Ft. Detrick, MD.
In this role, a typical day will include the following responsibilities and tasks:
Responsible for providing Tier I & Tier II computer technical support received through phone calls, and tickets.
Responsible for troubleshooting Windows 10 OS, various software applications, and hardware support issues by identifying problems, investigating causes, and recommending solutions.
Expected to work with hardware suppliers and software companies used within our environment to investigate problems and resolve issues.
Administer User and Computer accounts within Active Directory.
Provides a high level of customer service when interacting with the user base.
Support and provide feedback to ensure continual process improvement.
AA/AS or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
3+ years of directly related experience supporting help desk operations supporting Windows OS operating system environments.
Experience troubleshooting Microsoft Operating System and Office product suite.
A+ Certification or ability to obtain within 3 months is required.
Technical knowledge of computing laptop hardware and technologies.
Ability to work independently in order to solve technical problems.
U.S. Citizenship and a current active or interim T3 (NACLC) is required; or able to retain an active SECRET clearance.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.