The Datacenter Lead will be responsible for driving the end-to-end support, maintenance and operations for the portfolio of global solution which includes 6 overarching areas Data Services, Infrastructure, Network, Server Services, Telephony and Global Support. This lead will ensure fixes, enhancements, modernizations refreshes and upgrades to the systems are properly defined, planned, tracked, & led. This lead will partner closely with other support teams and contractors to understand critical issues and communicate the impact of those issues to necessary stakeholders. This lead will also ensure system teams understand how to effectively support all system capabilities and define new process and procedures to ensure system integrity and SLA successful achievement allowing for and maintaining maximum operational efficiency.
The lead is responsible for providing systems operational expertise and for defining and implementing the technical network and infrastructure architecture, including Cloud integrations. The lead is responsible for the effective and efficient operational support of all managed IT services agreements used to support all technology business processes across the contract. They will ensure that operational service management processes are achieved.
Responsible for the day to day IT operations for all services including: On-premise and all cloud-based application and infrastructure managed services.
Accountable for the operation of managed services, working closely with the EA team and stakeholders to ensure services for business-critical applications and infrastructure are optimized for availability, stability, integrity, performance and scalability.
Responsible for the service management process & procedures, communicate the availability of services, report against agreed business SLAs, and manage business user relations.
Develops and maintains operating process models with EA team reflecting clear understanding of business needs.
Handling of major Incidents, identifying root cause and facilitating Post Incident Reviews to embed learning and best practice.
Investigating Problems, according to impact, through to resolution or error identification.
Provides project management expertise, industry best practices and analytics to improve outcomes and likelihood of on-time and on-budget delivery
Establishes and implements a governance structure for IT multi methodology (Agile and Waterfall) projects
Develop and maintain schedule for 24x7 coverage of staff and support on call rotation
Continuously evaluate and identify opportunities to drive process improvements that positively impact our customer experiences.
Act as the escalation point for all datacenter operations needs
Negotiate times and define approaches for planned outages to reduce risk while supporting system stabilization efforts
Collaborate closely with the Portfolio and Delivery leaders to identify service delivery issues and coordinate efforts / resources to see that appropriate troubleshooting occurs
Support dedicated improvement and planning, and collection of feedback regarding effectiveness of services provided
Bachelor's degree and 10+ years professional experience (or equivalent combination of education and experience) in systems, computer, and/or network engineering supporting large-scale enterprise IT systems
Excellent service management planning and execution skills
Experience in managing complex technical infrastructure environments
Excellent verbal and written communication skills as well as excellent presentation skills
Excellent interpersonal and relationship management skills
Strong vendor management and partner relation skills to identify and leverage resources internal and external to enhance services and capabilities that support business objectives
Demonstrated experience in establishing standard processes and managing performance to achieve key operational metrics
Demonstrated experience or demonstrated capability in leading IT operations teams in complex and dynamic environments
Success in leveraging both traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility
Experience and knowledge of IT Dept. resource planning; managing service operations across IT domains
Experience in supporting solutions with high availability applications and disaster recovery
Capability to maintain the highest level of professionalism at all times.
TS/SCI with Poly clearance
Knowledge of Microsoft system and application technologies (IIS, SharePoint, MS SQL, Active Directory, DNS, etc.)
Understanding and execution of ITIL framework (Especially; Problem, Change Management, RCA and RFC process and procedures)
Understanding of Cloud technologies/capabilities and platforms such as Microsoft Azure, AWS and Google
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.