Program Manager NIH Technical Operations Center

Clearance Level
Program Management
Bethesda, Maryland

REQ#: RQ68930

Travel Required: None
Public Trust: BI Full 6C (T4)
Requisition Type: Regular

GDIT is currently seeking a Program Manager to lead our Technical Operations Center team in Bethesda, MD. In this role, you will oversee and direct the day to day activities and performance of the Tier I incident management and the 24x7x365 operations & maintenance (O&M) Technology Operations Center (TOC) team.

You will manage a team of 20+ Network Engineers & Technicians, Incident Managers, Cyber Security Engineers, and program support staff at the National Institutes of Health (NIH). This team provides monitoring of the NIH network infrastructure investigating, verifying, reporting, communicating and escalating any enterprise-wide technical issues. They support a wide variety of IT issues and have an opportunity to learn about many different technologies and grow into more advanced roles.

We are seeking a proactive, customer service minded leader to deliver innovative solutions and measurable results. This team promotes cohesiveness and team work; and this position will require the ability to exemplify and incorporate this culture of behavior.

Position is for full time employment with GDIT and is an on-site position based at our client's office in Bethesda, MD.


  • Provide overall Program Management for the cost, schedule and technical performance of the program; delivering all contract tasks and artifacts; and ensuring that agreed service levels are met, all relevant procedures are adhered to, and all documentation is actively managed
  • Interface with the client daily to provide team leadership and support; lead communication updates and reporting to the team and executive leadership during outages
  • Develop strategies to enhance the operations of the department to better meet NIH’s needs, working closely with the client to develop policies and procedures that enable the TOC to run more efficiently and increase the responsibilities of the team
  • Ensure technical teams are writing outage summaries and lessons learned reports for senior management to understand the impact to the NIH community and corrections to avoid future occurrences.
  • Work closely with the client to develop new reports, documentation, and presentations to inform senior leadership of the work and enhancements provided by this team
  • Provide timely and accurate reports to include; Monthly Reporting, outage reports, and after-action reports following major outages/incidents
  • Develop and maintain service and process improvements, e.g. ITIL or other service delivery frameworks, for team service delivery.
  • Respond to concerns from Stakeholders; coordinate implementation of new operational policies and procedures
  • Ensure all employees are receiving the necessary training and leadership
  • Provide annual budgetary information; administer budgets expenditures throughout the year to the approved budget plan.
  • Participates in the negotiation of contract and contract changes. Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract.
  • Helps to grow the business or expand current program offerings.


Required Skills and Experience:

  • Bachelor’s degree and 8+ years demonstrated successful management of multifaceted technical programs and Performance Work Statements; or equivalent combination of education and experience 
  • PMP certification or ability to obtain within 6 months
  • Demonstrated experience in developing and implementing complex contract program initiatives, change control processes, and managing diverse technical requirements
  • Experience writing reports for executive leadership
  • Experience managing government contracts, to include people management (employees and subcontractors), profit and loss, and customer satisfaction
  • Ability to obtain a Public Trust

Desired Skills and Experience:

  • PMP Certification
  • Experience in managing a wide range of technical and functional resources
  • Experience bringing innovation and implementing new vision into an IT enterprise organization
  • NIH experience


  • Ability to perform and manage complex and time-critical tasks with optimum effectiveness and efficiency, often in high-pressure situations.
  • Ability to communicate effectively, including good written and verbal communication skills
  • Good interpersonal skills

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.