NESD BMC Remedy Developer

Clearance Level
Interim Secret
Software Development
Remote, Based in the USA

REQ#: RQ136649

Travel Required: None
Public Trust: None
Requisition Type: Regular

Join General Dynamics IT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy Enterprise Service Desk (NESD) program is seeking a Remedy/Helix Developer to join their team.

This is a remote teleworking opportunity!

This position assists with managing the BMC Remedy software, user accounts, data, and interfaces:

  • Create and Maintain Remedy user accounts and execute change requests during maintenance windows to upkeep BMC Remedy Foundation Data.
  • Write Standard Operating Procedures and related BMC Remedy administration documentation, as requested
  • Assist with managing the BMC Remedy ITSM team’s Incident support group que, assign, work, and resolve Incidents. 
  • Work with customer to help identify problems and confirm issue resolution.
  • Assist with creating related supporting Change Requests and JIRA stories, manage Change Request status, content, and communication.
  • Assist with writing and running reports in Smart Reporting and Microsoft Excel
  • Assist with special projects that involve data analysis and correction
  • Responsible for learning, observing, and maintaining ITIL and ITSM process flows within Helix.
  • Familiarity with BMC Remedy ARS, ITSM, SmartIT, DWP, or Smart Reporting as an application administrator or developer.

Basic Qualifications:

  • BS degree; additional years of experience may be considered in lieu of degree

  • 5+ years of BMC Remedy/Helix experience specifically with BMC Accredited Administrator, Remedy/Helix Developer Studio experience and AWS GovCloud

  • Security+ certification; must be able to obtain within 3 months of start

  • Must be able to obtain an Interim Secret clearance to start; Secret clearance preferred


  • Excellent customizable health benefits (Medical, Dental and Vision)

  • 401K with company match

  • Flexible work week

  • Educational Assistance and eLearning

  • Internal mobility team dedicated to employee advancement

  • Rewards and Recognition programs

  • Innovative and collaborative environment encouraging of highly motivated critical thinking

The likely salary range for this position is $84,000 - $126,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.