-Providing immediate support on all nuclear weapons accountability issues identified by users - Providing business hour network monitoring, and 24/7 call-in support (on-call support on weekends and after normal business hours of 0500-1900 EST) - Ensuring all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users entries, as well as, determine if there are sufficient controls to escalate issues according to priority - Developing DIAMONDS applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials, and conducting training either on-site or over-the-phone. - Providing technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions - Accessing databases using Toad for Oracle and Oracle SQL Plus to research and rectify nuclear weapons accountability issues - Providing system updates and statuses to Government leadership via daily stand up meeting with powerpoint slides and Analysis of Alternatives powerpoint briefings as needed - Operating and maintaining the necessary procedures, hardware, network connections, and software required to monitor all DSMS systems and trouble tickets from users - Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; walk customers through problem-solving process; follow up with customers to ensure issue has been resolved - Performing user account management per the Account Management Plan - Collecting and evaluating incident reporting practices and operations. - Managing IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).
SCOPE: Manages one or more small to medium sized teams focused on a few or multiple areas. Low to Medium complexity.
DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 5+ years of experience
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.