Senior Monitoring Specialist

The Senior Monitoring Specialist oversees the daily operation of a team of program monitors conducting monitoring visits in support of a government program providing services to individuals. The Senior Monitoring Specialist develops and administers plans to ensure government funded programs comply with established regulations, policies, and procedures.

Essential Tasks Include:

• Lead the mentorship of staff and oversee the daily functions of a team of program monitors, providing supervision as needed.
• Lead site assessment activities and coordinate both pre and post monitoring activities and deployments.
• Assist task manager with preparing and updating the program monitoring schedule.
• Prepare training content and assist with the training/mentoring of new staff as required.
• Review monitoring reports, corrective actions, and other deliverables prepared by team members prior to client submission.
• Conduct on-site monitoring on the programmatic and technical aspects of assigned applications, contracts, and grants.
• Assess quality of services and safety of individuals at the care provider.
• Identifies care providers’ technical assistance needs and determines potential compliance/logistical issues.
• Review equipment and property inventory.
• Conduct entrance and exit meetings with the care providers to discuss the monitoring process, including program challenges and the mechanism for feedback.
• Conduct interviews with care provider staff, individuals under the providers care, and external stakeholders to obtain information about program administration, operations, and quality of services rendered.
• Review program documentation and program files including case files and personnel files to ensure compliance.
• Compile and submit monitoring report within fifteen business days of monitoring visit.
• Maintain a historical record of all notes/documents/records of monitoring trips.
• Provide technical assistance, and guidance on child welfare best practices and policies and procedures to care provider staff and programs for areas of improvement observed during monitoring visits.

Qualifications:

• Requires BS/BA degree in social work or related field along with 7+ years of related work experience.
• Proven experience monitoring grantees that provide services to underserved populations.
• Prior experience serving in a lead capacity or providing direct supervision to a team is preferred.
• Previous quality assurance, case management, and/or clinical experience is preferred.
• Ability to conduct frequent travel, completing trips to designated sites up to 50% of the time.
• Excellent communications skills, both written and verbal.
• Bilingual – English/Spanish speaking is preferred, but not required.
• High attention to detail.
• Ability to obtain a Public Trust clearance.