GDIT is seeking a Quality Analyst to join our team supporting the U.S. Department of Energy’s (DOE) Office of the Chief Financial Officer (OCFO), Office of Corporate Information Systems to provide Operations and Maintenance (O&M) Support Services of their Corporate Business Systems (CBS O&M). As the Quality Analyst supporting the DOE CBS O&M program, you will support DOE’s Corporate Business Systems, used by over 14,000 users to fulfill the agency’s mission to promote energy independence, progress scientific research, and protect the nation through nuclear security.
You will be part of a 60+ person team supporting DOE on multiple task orders under our Blanket Purchase Agreement (BPA). BPA services include task order management, database management, IT security, Tier 1 help desk, support of various business applications for financial management and acquisitions management, and business intelligence. Services on this single award BPA with a Period of Performance through early 2028 will be performed at the DOE office located at 20300 Century Boulevard, Germantown, MD, 20874. (Currently remote due to COVID-19). For more information about the Department of Energy’s Office of Corporate Business Systems mission and functions, go to https://www.energy.gov/cfo/services/corporate-information-systems.
GDIT is your place. You make it your own. Bring your creativity to help us find simple solutions to complex problems. By owning your opportunity at GDIT, you’ll play an essential part in preparing our nation for the future. At GDIT, our employees are driven, resourceful, and unwavering. In this role, a typical day will include:
Responsible for the program’s overall quality management plan and processes.
Responsible for identifying the standards, processes, activities, schedules, and roles for quality assurance on the program. Supports program management in monitoring quality control activities and assessing program conformity to established standards, processes and plans.
Establishes and maintain quality related processes and deliverables.
Reviews program deliverables and technical processes for compliance with applicable standards and program requirements.
Conducts process and work product audits and reviews.
Contributes to the completion of quality assurance projects.
Contributes to the performance of quality assurance tests and certificates of analysis.
Assesses potential risks and compliance issues and provides recommendations.
Implements quality standards and executes compliance on every stage of the process.
Liaises with external vendors, contractors or suppliers to ensure products or services meet the program’s quality standards.
Monitors and develops quality assurance strategies and plans.
Coordinates and performs quality trainings and documents the entire quality testing process.
Ensure compliance with the customer’s Quality Assurance Surveillance Plan (QASP).
Conduct quality planning, monitoring, and control activities across multiple task orders. Coordinate these activities with Task Order leads and customer Quality points of contact.
Ensure quality contract deliverables, and work products including standard operating procedures (SOPs), job aids, training materials, functional and technical design documents, and knowledge articles.
Serve as primary liaison between program management and GDIT Corporate Quality personnel.
Coordinate CMMI appraisals with GDIT Corporate personnel. Ensure program is compliant with CMMI processes, including appropriate documentation and artifacts. Maintain program CMMI tailoring worksheets.
Performs a variety of complex administrative tasks in support of a program.
Support continual service improvement (CSI) identification and tracking
Supports the Program Manager in developing and maintaining a Project Management Plan and Quality Management Plan
WHAT YOU’LL NEED:
Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, business, Management, Physical Science, or other technically related discipline
Years of relevant experience: 2 years relevant experience in the Federal environment. Without a degree 3-5 years of relevant experience is required.
Experience with quality management processes
Experience with preparing and editing presentation materials/briefings
Excellent working knowledge of MS Office tools including Outlook, Word, Excel, PowerPoint, Project, SharePoint
Excellent oral and written communication skills with experience in interaction with customers
Able to work independently and as part of a team
Organized and detail-oriented
Ability to suggest process changes
Advanced Problem-solving skills
Ability to learn and implement new processes quickly
Ability to “think on your feet” and problem solve, sometimes on short notice
Security clearance level: Must be able to obtain and maintain a DOE Clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
Experience driving continuous improvement of business processes and technical operations.
Good team player, able to manage multiple assignments, and adapt to changing client needs.
Outstanding written and verbal communication skills with the ability to present to business leaders.
A currently valid Project Management Institute (PMI) Project Management Professional (PMP) Certification
Familiarity with CMMI, ISO 9001
Experience with applying CMMI and participating in appraisals.
ITIL v3 or v4 certification
Lean Six Sigma, or training courses related to Lean
SharePoint administration experience or certification
Experience with ServiceNow for incident management, problem management, service request management, and reporting/dashboards
Experience with federal financial, acquisitions, or budgeting systems or business processes
Previous experience working with/for a federal agency, or Department of Energy specifically.
WHAT GDIT CAN OFFER YOU:
Full-flex work week
401K with company match
Internal mobility team dedicated to helping you own your career
Collaborative teams of highly motivated critical thinkers and innovators
Ability to make a real impact on the world around you
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We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.