NOC is 24x7 shift work; to include weekends and holiday for all employees
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
Skill Level Determinations:
Technical knowledge of VoIP / PBX telephony systems, software, hardware, and Telecommunications standards, Cisco Unified Communications Manager.
Technical knowledge of IM systems like Cisco Jabber or Microsoft Teams and Presence Services
Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
Manage resource availability and conflicts for Video Networks.
Possess understanding of dialing protocols to include H.323, E.164 and SIP.
Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.
Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
Ensure compliance with network security policies and procedures.
Create and report all outage notifications and network related issues according to standard operating procedures.
Provides system/equipment/specialized training and technical guidance to lower skill level employees.
Assist in responsibilities as tasked by GDIT Management.
Participate in special projects as required by GDIT Management.
Effective Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service oriented
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment
Degree in related technical discipline; or the equivalent combination of education; technical certifications or training; or 3+ years of directly related work experience. Training in the realm of UC&C as appropriate to technical skill level for position.
IAT II (Security+ CE)
CCT Collaboration (CLTECH)
CCNP Collaboration (CLFNDU)
CCNP Collaboration (CLCOR)
CCNP Collaboration (CLACCM) and or (CLCNF)
Must have a TS/SCI Clearance and the ability to obtain required Polygraph.
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.