Tier 1 - Service Desk Technician: Provide call center/service desk services to both remote and walk-in customers throughout the USSOUTHCOM enterprise that have issues requiring resolution. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. Manage network accounts, password creation and resets, resetting Common Access Card (CAC) Personal Identification Numbers (PINs), Issue, track, provide configuration and management of SIPRNet and NIPRNet Token Cards. Operate, and maintain a problem tracking solution that monitors and tracks the status of all submitted incidents, problems, and changes. Provide the services required for user account creation, management, and administration across multiple classified and unclassified environments. Maintain a customer-facing self-help knowledge repository for problem resolution. Monitor and respond to operating and error messages. May enter commands at a computer terminal and set controls on computer and peripheral devices.
Required: HS/GED and 1+ years of related professional experience.
Active Secret required, must be able to obtain TS/SCI.
Shiftwork will be required for this role.
8570 compliant, CompTIA Sec+ CE
MCSA or MD100 desired.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.