ITSM Service Strategy Lead

Clearance Level
None
Category
Business Process Analysis
Location
Washington, District of Columbia

REQ#: RQ129754

Travel Required: Less than 10%
Public Trust: NACI (T1)
Requisition Type: Pipeline

Seize your opportunity to make a personal impact as an ITSM Service Strategy Lead supporting. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. You will help ensure today is safe and tomorrow is smarter. 

HOW AN ITSM SERVICE STRATEGY LEAD WILL MAKE AN IMPACT: 

  • Performs strategic planning to design, develop, implement, and mature IT service management capabilities
  • Provides strategic guidance and recommendations for innovative solutions

WHAT YOU’LL NEED:  

Education:

  • Bachelor's Degree

Required Technical Skills:

  • ITIL Foundations v3 or ITIL 4 Foundations certification

Required Experience:

  • 10 years in ITSM Operations

Security Clearance Level:

  • Public Trust clearance (obtain & maintain)

Required Skills and Abilities:

  • Strong demonstrated experience in the introduction of new changing services 
  • Strong knowledge in application of ITIL service management processes
  • Ability to implement proactive, automated self-service capabilities; innovative managed services; and technologies that put customer needs and experience first, while reducing overall costs
  • Demonstrated experience supporting strategic planning and help customer transition to fully managed services
  • Ability to analyze the long-term value of the cost of IT infrastructure and align IT services with business objectives to develop forecasts for expected changes in service demand
  • Ability to assist in translating IT strategic goals, commitments and objectives into actionable plans, tasks, requirements, and solutions (technology and/or process)
  • Ability to identify possible alternatives, the estimated costs for the various options, and the potential advantages and risks associated with each alternative
  • Demonstrated experience in performing activity-based demand management and analysis of business activity and user profiles that generate demand, and develop forecasts for expected changes in service demand and future IT resource capacity and availability requirements
  • Ability to perform activity-based demand management and analysis of business activity and user profiles that generate demand, and develop forecasts for expected changes in service demand and future IT resource capacity and availability requirements
  • Demonstrated experience developing and implementing IT Service Management Plans, practices, infrastructures, and systems utilizing industry best practices to optimize enterprise-wide IT service delivery and improve operational performance with minimal impact on customer business lines

Location:

  • On site at 1800 F Street N.W. Washington D.C. 20405

WHAT GDIT CAN OFFER YOU: 

  • Full-flex work week to own your priorities at work and at home (with prior manager approval)
  • 401K with company match 
  • Internal mobility team dedicated to helping you own your career 
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from 
  • Rest and recharge with paid vacation and holidays

This program requires U.S. Citizenship for this position

#gditcareers #itsm #servicestrategy


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.