Program Manager

Clearance Level
Secret
Category
Program Management
Location
Remote, Based in USA

REQ#: RQ109244

Travel Required: 10-25%
Public Trust: None
Requisition Type: Regular

General Dynamics Information Technology (GDIT) is seeking a Program Manager to lead a diverse execution team to deliver a new enterprise multi-tenant Cloud Managed Service for the US Army. 

Join an exciting and dynamic team delivering a large-scale Enterprise Common Tools cloud platform, automation & orchestration, and Cloud Application Migration effort for the Army. This team works in a dynamic and fast-paced environment, with engineering, tenant onboarding, cybersecurity, and service operations & sustainment of cloud migration efforts. Enterprise Common Tools and specific Army program customer migration/transition efforts provide a range of day-to-day challenges, while the bigger picture architecture and migration efforts provide tangible milestones that the team pursues together following AGILE practices and ITSM service delivery based on the ITIL framework to a new enterprise MSP.   We’re looking for self-starter Leads and technical engineers, to work both as part of the team and on individual assignments, in an environment of customer mission delivery, integrity and communications. We’re looking to fill this role/team with those who currently have the cloud experience, certifications, and skills to execute in large enterprise environments, are flexible and enjoy tackling challenges, and desire to join a large team that is building and sustaining a large multi-tenant cloud platform/enterprise and migrating/expanding/automating the enterprise. If this sounds like you and you love to learn and grow with a team while delivering program milestones, then we’d love to hear from you!

Roles and Responsibility includes:

The Program Manager will lead the Program Management Office (PMO) and coordinate MSP Tenant leadership relationships, providing contract customer relationship management through various levels of Government stakeholder leaders, and coordinate and orchestrate technical delivery across the following program workstreams (execution groups):

  • Cyber Security services that span both Risk Management Framework (RMF) and Security Operations Center (SOC)
  • Engineering and Architecture Services that provides technical leadership and agile delivery in cloud provisioning, system monitoring and alerting, cyber security tooling for new capabilities required by the enterprise tenant community
  • Onboarding and Offboarding as a service for tenants to join the Enterprise MSP through both migration from traditional IT datacenter to the cloud through transition management from one cloud provider to another
  • ITSM based Service Delivery of IT Cloud Operations based on ITIL principles through Cloud Hosting Service Desk, System Administration, Network Administration, and Database Administration teams within the Amazon Web Services (AWS) environment. 
  • Service Level Management focused on maintenance of service catalog, service design packages, and development of continual improvement of ITSM tools that align to customer strategic initiatives to deliver automation of KPI and Metrics to track the MSP’s service delivery
  • Business Services to manage and track cost trending, change, and programmatic risk management, and provide scheduling and onboarding services across the program.

The successful applicant will have demonstrated capabilities in the following 5 areas

  • Ability to lead culture change to achieve the customers Enterprise MSP vision, devising strategy and supporting development of tactics to manage the journey for the delivery team that achieves full integration under one culture for GDIT, Government, other contractors and various 3rd party stakeholders. 
  • Determine what’s needed and customize scope, cost, and schedule control tools for implementation in MSP’s execution environment, leveraging Firm Fixed Price (FFP) contract management approaches to guide data-based decisions for the execution team that ensure cost objectives, schedule performance, and service delivery objectives are met. 
  • Must have experience with successful Customer Relationship Management (CRM) within a difficult execution environment, with key focuses on building trust through honesty and transparency, and creating alignment when needed on difficult technical based delivery issues
  • Provide team leaders and technical contributors coaching to ensure the proper mindset when addressing tactical problems, developing new leaders at multiple levels of the organization, ensuring alignment to continual service improvement of the team’s service delivery
  • Provide technical leadership when required to the program workstreams to support the above initiatives and service delivery excellence.

Required Skills and experience

  • Bachelor’s degree (or equivalent) and 15 years of related experience
  • 10+ years of experience working directly with clients and multiple providers of IT services in Medium to Large Enterprise environments, minimum of 5 Years’ experience with DoD
  • Project Management Institute (PMI) Project Management Professional (PMP) Certification
  • Exceptional work ethic, excellent written and verbal communication skills, and a good working knowledge of ITSM service delivery based on the ITIL framework. 
  • Experience managing medium to large program execution teams across several technical disciplines
  • Must be capable of dealing confidently and professionally with Customers, be a team player and build good working relationships across all functions and teams
  • Must have a strong personal drive for delivering industry-leading customer support, and thrive in a fast-paced, high-energy environment – maintaining an objective view and proactive focus on problem solving.
  • Organized and analytical, able to eliminate obstacles through creative and adaptive approaches, to obtain results under tight deadlines
  • Comfortable in the dynamic atmosphere of a technical organization with a rapidly evolving service baseline to meet delivery expectations of the customer
  • Required: moderate travel to client site(s)

Desired skills and experience:

  • Prior Managed Service Provider experience
  • ITIL 3 or 4 Foundation certification
  • Experience working in Agile based infrastructure service delivery / execution
  • Experience with medium sized complex programs (preferably Enterprise level) providing Cloud Operations Management

Clearance

  • Active Secret Clearance required to start

Location

  • National Capital Region (NCR)

Travel

  • 10-25%

COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

The likely salary range for this position is $148,000 - $222,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.