Sr. Remedy/ITSM Administrator

Clearance Level
Top Secret/SCI
Category
Systems Administration
Location
Suitland, Maryland

REQ#: G2019-58261

Sr. Remedy/ITSM Administrator

 

Requires a TS/SCI May require that employee sit for the CI poly

 

  1. Manages the functionality and efficiency of a group of computers running on one or more operating systems.

 

  1. Maintains the integrity and security of servers and systems.

 

  1. Sets up administrator and service accounts.

 

  1. Maintains system documentation

 

  1. Interacts with users and evaluates vendor products.

 

  1. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.

 

  1. Develops and monitors policies and standards for allocation related to the use of computing resources.

 

  1. May program in an administrative language.

 

  1. Develops and implements testing strategies and document results.

 

  1. Provides advice and training to end-users.

 

  1. Provides guidance and work leadership to less-experienced staff members, and may have supervisory responsibilities.

 

  1. May serve as a technical team or task leader.

 

  1. Maintains current knowledge of relevant technologies as assigned.

 

  1. Participates in special projects as required.

 

  1. Develops and maintains custom applications and BMC ITSM 9 applications within a DOD environment.

 

  1. Conducts BMC Discovery integration to CMDB as well as Asset Management, Contract Management, and Configuration Management.

 

  1. Conducts business requirements gathering, process flow identification and development into Remedy workflow.
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Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

 

 

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10+

 

Security+CE or higher certification

 

ITIL V3 Foundations or higher certification

  

" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.