Configure and maintain the client’s Apple Device Management (ADM) solution. The current solution is JAMF supporting 250-500 end points, to configure iOS, iPadOS and macOS devices.
Maintain a 99.99% uptime for the ADM platform.
Provide patch management for apps and JAMF host servers (Windows 16)
Create and administer Apple operating system installation and application packages using JAMF
Provide COTS support and configuration knowledge in an enterprise environment of other Macintosh related applications such as Microsoft Office and Adobe products. This includes methods of packaging volume-licensed applications for deployment and repackaging non-PKG installers.
Create and update scripts (PowerShell and Bash)
Resolve MySQL database server issues
Configure, test, and implement DISA STIG requirements in accordance with DoD and Federal Government IT security policies.
Manage ticket escalations from Tier 1 engineering team
Routine review of incidents, identifying problems and addressing them to resolution
Implementation, administration and troubleshoot Windows and Mac operating systems
Provide user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues
Maintain standards, standard operating procedures (SOPs) and documentation on an ongoing basis
Assist with planning, prioritization and execution of approved operational initiatives
Assist with planning, prioritization, execution and documentation of client - approved change requests
Maintain a firm understanding of the Client’s IT infrastructure
Duties as assigned
JAMF administration and support
Mixed environment Mac OS X and Windows operating systems support and deployment
Active Directory, DHCP, DNS, Group policy
Firm understanding of TCP/IP network protocols and core network devices and components
Passion for technology, teamwork, overcoming challenges and providing exceptional customer service
Strong prioritization, problem solving, diagnosis and troubleshooting skills
Exceptional verbal and written communication skills with confidence in front of Clients
Self-starter, organized and detail oriented
Functional Role: Systems Administrator - Apple Device Management
GDIT Job Code: WIW07 Systems Administrator
Responsibilities: Configure and maintain Apple Device Management Systems in a multi-site environment. DoD 8140 compliance required.
Required experience ( per the RFP) : 3-8 yrs
Required certification: DoD 8140 compliance required.
DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 5+ years of experience
Active Top Secret required
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.