We have an immediate opening for a Services Controller to join our Operations team. The selected candidate will enjoy a flexible work environment where contributions are recognized and rewarded.
What You'll Get to Do:
This position is part of a 24X7X365 crew that monitors ground equipment and services scheduled by users within an automated planning and scheduling system (shift sched 6am-6pm, 6pm-6am) Tasks include monitoring status of initiated services, rescheduling as necessary for interrupted services, and assisting with service setup and execution.
More About the Role:
Work with other crew members in the execution of daily and routine procedures to maintain system state of health, responding to issues as they arise, or gathering pertinent information for troubleshooting
Lead daily turnover, updates operations log on daily activity progress, and reviews all operator log entries for accuracy.
Support system testing after upgrades and during maintenance activities
Monitor system performance to be able to respond to event notifications and determine courses of action
Coordinating with other crew members to maintain system state of health
Report discrepancies concisely as they occur
Investigate and rectify procedural discrepancies
Identify areas of process improvement
Coordinate with subsystem engineering subject matter experts to implement configuration changes and other maintenance activities on the network in accordance with operational procedures
Certify in multiple operator positions; knowledge based and on the-job training provided prior to certification testing.
Perform remote diagnostic monitoring of systems
Monitor and perform actions related to mission processing
Support requests for re-processing and/or playback, requests for lab analysis, and feedback to customers on results of each lab analysis and playback
Support payload operations in coordination with others team members
Supporting and engaging in programs, projects and practices behind the company culture and strategy, and comply with all policies and procedures
Following industry and department policies and regulations to ensure services are consistent with, and/or superior to, industry best practices
Typically requires a Bachelor’s degree and at least 3 years of directly related experience, or equivalent combination of education and experience.
An active TS/SCI with Polygraph is required to start employment.
Must be able/willing to work 12hour shifts (5am to 5pm, or 5pm to 5am).
Experience leading and mentoring operations crew
Understanding on Radio Frequency spectrums and how they can be utilized, acquired, and corrected
Analyzes, administers, and maintains telecommunications systems
Understanding on operating complex satellite infrastructure and satellite communication systems
Understanding on how to troubleshoot, and perform fault isolation of earth terminal baseband and IF/RF components
Familiarity with analog and digital communications and electrical circuits
Self-motivated with the ability and desire to learn complex systems with little direction
Serve as a mentor to peers
Routine interaction with multiple customers.
Solid written and verbal communications skills
Ability to multi-task
Strong analytical and troubleshooting skills
These Qualifications Would be Nice to Have:
Experience working in a real-time operations environment
Prior relevant experience in complex satellite/ground system operations
Knowledge of both theoretical and practical aspects of satellite communications
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.