Operations Services Controller- TS/SCI with poly required

Clearance Level
Top Secret SCI + Polygraph
Intelligence Collections
Springfield, Virginia

REQ#: RQ48654

Travel Required: None
Public Trust: None
Requisition Type: Regular

We have an immediate opening for a Services Controller to join our Operations team. The selected candidate will enjoy a flexible work environment where contributions are recognized and rewarded.  

What You'll Get to Do:

  • This position is part of a 24X7X365 crew that monitors ground equipment and services scheduled by users within an automated planning and scheduling system (shift sched 6am-6pm, 6pm-6am)  Tasks include monitoring status of initiated services, rescheduling as necessary for interrupted services, and assisting with service setup and execution.  

More About the Role:

  • Work with other crew members in the execution of daily and routine procedures to maintain system state of health, responding to issues as they arise, or gathering pertinent information for troubleshooting
  • Lead daily turnover, updates operations log on daily activity progress, and reviews all operator log entries for accuracy.
  • Support system testing after upgrades and during maintenance activities
  • Monitor system performance to be able to respond to event notifications and determine courses of action
  • Coordinating with other crew members to maintain system state of health
  • Report discrepancies concisely as they occur
  • Investigate and rectify procedural discrepancies
  • Identify areas of process improvement
  • Coordinate with subsystem engineering subject matter experts to implement configuration changes and other maintenance activities on the network in accordance with operational procedures 
  • Certify in multiple operator positions; knowledge based and on the-job training provided prior to certification testing.
  • Perform remote diagnostic monitoring of systems
  • Monitor and perform actions related to mission processing
  • Support requests for re-processing and/or playback, requests for lab analysis, and feedback to customers on results of each lab analysis and playback
  • Support payload operations in coordination with others team members
  • Supporting and engaging in programs, projects and practices behind the company culture and strategy, and comply with all policies and procedures
  • Following industry and department policies and regulations to ensure services are consistent with, and/or superior to, industry best practices

Required Qualifications:

  • Typically requires a Bachelor’s degree and at least 3 years of directly related experience, or equivalent combination of education and experience.
  • An active TS/SCI with Polygraph is required to start employment.
  • Must be able/willing to work 12hour shifts (5am to 5pm, or 5pm to 5am). 

Required Skills:

  • Experience leading and mentoring operations crew
  • Understanding on Radio Frequency spectrums and how they can be utilized, acquired, and corrected
  • Analyzes, administers, and maintains telecommunications systems
  • Understanding on operating complex satellite infrastructure and satellite communication systems
  • Understanding on how to troubleshoot, and perform fault isolation of earth terminal baseband and IF/RF components
  • Familiarity with analog and digital communications and electrical circuits
  • Networking experience
  • Self-motivated with the ability and desire to learn complex systems with little direction
  • Serve as a mentor to peers
  • Routine interaction with multiple customers.
  • Solid written and verbal communications skills
  • Ability to multi-task
  • Strong analytical and troubleshooting skills

These Qualifications Would be Nice to Have:

  • Experience working in a real-time operations environment
  • Prior relevant experience in complex satellite/ground system operations
  • SQL
  • Splunk

Knowledge of both theoretical and practical aspects of satellite communications

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.