Task Order Lead – Program Services

Essential Functions and Job Responsibilities

GDIT is seeking a Task Order Lead – Program Services to join our team supporting the U.S. Department of Energy’s (DOE) Office of the Chief Financial Officer (OCFO), Office of Corporate Information Systems to provide Operations and Maintenance (O&M) Support Services of their Corporate Business Systems (CBSOM). As the Task Order Lead – Program Services supporting Cyber Security and Tier 1 Help Desk, you will lead the team providing security services and help desk support, and also provide application support for numerous business applications. You will support DOE’s Corporate Business Systems, used by over 14,000 users to fulfill the agency’s mission to promote energy independence, progress scientific research, and protect the nation through nuclear security.  

You will be part of a 60+ person team supporting DOE on multiple task orders under our Blanket Purchase Agreement (BPA). You will be accountable and responsible for the Program Services task order, and also serve on the Program Leadership team with other task order leads.

You will interact extensively with GDIT program leadership and DOE OCFO leadership and DOE stakeholders. BPA services include task order management, database management, IT security, Tier 1 help desk, support of various business applications for financial management and acquisitions management, and business intelligence. Services on this single award BPA with a Period of Performance through early 2028 will be performed at the DOE office located at 20300 Century Boulevard, Germantown, MD, 20874. (Currently remote due to COVID-19).   For more information about the Department of Energy’s Office of Corporate Business Systems mission and functions, go to https://www.energy.gov/cfo/services/corporate-information-systems. 

Duties and responsibilities will include, but are not limited to:

• General task order management –
  • Overall management of the Task Order
  • Staffing of the Task Order team
  • Ability to provide leadership, interface with the client and other team leads
  • Create/maintain project plans and manage resources
  • Ability to leverage existing and emerging technologies
  • Provide technical expertise and guidance to staff and management
  • Interact with the end-user and IT team leads/members on the development, functional and technical teams
  • Possess excellent English written and verbal communication skills and the ability to prepare and conduct presentations and prepare written reports as required
  • Present project plans, status and progress reports to the Project Managers or Senior Consultants
  • Capable of handling multiple priorities, following configuration management and system life cycle development processes and procedures, and following IT service management processes
  • Assists with the NIST Accreditation and Authorization (A&A) process
  • Utilize professional judgement, critical thinking skills and research to improve program processes and resolve issues affecting program performance
  • Manage Task Order spending within financial budget for each period of performance
  • Keep the CBSOM Program Manager up to date on Task Order activities, risks, issues, and action items 
  • Coordinate team activities with other Task Order Leads and teams 

• Program Services specific – Leads team in providing O&M services, including:
  • Provide immediate response for specific security incidents, problems, and issues
  • Review and assess appropriate backup, recovery, and application protection procedures
  • Assess and make recommendations on adherence to federal security standards, executive orders, directives, and legislation
  • Recommend and implement corrective actions in response to security incidents, problems, and issues
  • Collaborate with DOE security teams in CFO, CIO, and other program offices
  • Utilize DOE’s Enterprise Risk Management Framework
  • Maintain asset listing and asset management processes
  • Maintain vulnerability scanning tools, review scan results, and follow up on actions needed
  • Configure activity monitoring and follow up on events
  • Maintain Plan of Actions and Milestone (POA&M) processes
  • Implement and maintain system software assurance processes
  • Maintain System Security Plan (SSP), Configuration Management Plan, and Contingency Plan
  • Assist with maintenance of privileged accounts and database firewalls
  • Complete security impact assessments on change requests
  • Provide Tier 1 Help Desk services for 15+ business applications, including incident response and service request fulfillment, using DOE’s ServiceNow platform.  Escalate tickets to Tier 2 or Tier 3 if needed. 
  • Manage Help Desk in compliance with Service Level Agreements (SLAs)
  • Report on Help Desk statistics, metrics, and trend analysis
  • Maintain and enhance 5+ business applications, including ensuring availability, regulatory compliance, development and testing, and documentation
  • Develop Levels of Effort (LOE) for change requests

Minimum Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, Management, or other technically related discipline, with 7+ years increasingly responsibly management experience in federal cyber security management with extensive knowledge of NIST 800 series publications to include 800-30, 800-37, 800-53, 800-160, 800-53a. Without a degree 8-10 years of relevant experience is required.
• Must have experience leading and managing a team of 15+ people. 
• Minimum 5 years of relevant experience with task order management including staffing, status reporting, risk and issue management, and financial management. 
• Experience creating all necessary Security Authorization documentation. 
• Proficiency conducting and evaluating/analyzing results from tools, including NESSUS, BURP Suite, DBProtect
• Familiarity with hardening web-based applications, service-oriented architecture, and database systems
• Experience driving continuous improvement of business processes and technical operations. 
• Good team player, able to manage multiple assignments, and adapt to changing client needs
• Outstanding written and verbal communication skills with the ability to present to business leaders
• Must be able to obtain and maintain a DOE Clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
• US Citizenship

Desired Qualifications:

• A currently valid Project Management Institute (PMI) Project Management Professional (PMP) Certification
• ITIL v3 or v4 certification
• Experience with ServiceNow for incident management, problem management, and service request management
• Certification and Accreditation Professional (CAP), CISSP, or similar widely recognized IT Security certifications
• Functional or technical experience with federal Oracle e-Business Suite (EBS), Unison/Compusearch PRISM, Oracle Business Intelligence (OBIEE), Oracle SOA, and Oracle Identity Management
• Previous Department of Energy experience.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.