We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
We think. We act. We deliver. There is no challenge we can’t turn into an opportunity. And our work depends on an Information Systems Senior Manager joining our team to support Enterprise Technology Services (ETS) for the United States Postal Service (USPS) activities located at the ITC in Bossier City, La.
GDIT is seeking a Wintel/Unix Senior Manager to direct the managers and their teams of Information Technology professionals who are responsible for all systems administration activities required to deploy, maintain, monitor, and support the Windows, and UNIX environments. Manages the staff and activities of information systems solutions. Responsible for the employment, training, motivation, and evaluation of assigned staff. May lead planning and policy development issues.
At GDIT, people are our differentiator. The Candidate will have the responsibilities in Operational Leadership including:
Direct all aspects of programmatic support including day to day engineering, implementation, and operations
Work across the leadership team to develop and mentor teams of dedicated and leveraged architects, engineers, admins, and business operators
Assess talent and diagnoses gaps
Determines IT workforce planning needs
Identifies specifics workforce strategies for upskilling, cross-skilling, and succession planning
Implements IT workforce management for task and assignment management
Continuously Monitors KPIs and utilization for ensuring IT Service Management
Directs teams leading issue resolution support, including II and III level support for operations
Manage the IT Service Delivery team with a span of control extending to all contractual obligations for the program
Collaborates broadly to support internal and customer business development activities example being request for information (RFI), request for proposals (RFP), notional scheduling, and rough order of magnitude (ROM) estimates
Fosters strong customer relationships and gathers Voice of Customer feedback from stakeholders to continually optimize governance and decision-making processes
Manage allocated budget and create business cases to support investment prioritization and decision making
Develop operating-level agreements, service-level agreements, and service-level objectives
Keeps abreast with evolving threats/risks, industry trends and works to implement best practices in the organization
Defines, tracks, and communicates specific KPIs to improve adoption and guide continuous improvement efforts
Implements industry standards service delivery and development methodologies, including ITIL v4 best practices within services to increase its responsiveness and growth
Recommends business process changes for better adoption of services
Identifies and evangelizes business and technology trends that can improve business outcomes
Directs Service Operations
Ensure a standardized service for all customers by ensuring standardized processes
Manages assigned staff which may include subordinate supervisors.
May manage the development of policies and procedures and ensures their conformance with the departments goals and company/customer objectives.
Manages the development and administration of schedule and performance requirements; may have budget responsibilities.
Manages and prioritizes information systems needs and analyzes project costs and feasibility.
Keeps well-informed of new technologies and industry best practices and trends and then plans and advises for implementation.
May oversee ordering process to effectively and economically meet objectives.
Manages vendor relationships and billing reconciliations.
Provides guidance and solutions to ensure the information systems needs align with the strategic departmental initiatives.
SCOPE: Manages or supervises large teams consisting of multiple disciplines.
BA/BS, or equivalent years of experience and 5+ years of experience, 10 years preferred
Must be able to obtain a Secret Clearance
Over 5 years of experience in IT platforms, systems, and work IT service delivery management preferred
Extensive experience in IT service delivery via KPIs, strategic planning, budgeting, and allocation
Has participated in business development activities; responding to request for information/proposal (RFI/RFP) and authoring proposals to build GDIT business pipeline
Possess an aptitude for finance and budgeting activities that supports the business
Experience managing and overseeing staff minimum size 15+ preferred
An ability to motivate and manage a team of staff supporting the organization’s goals and an ability to lead the process of developing a platform vision for the future
An ability to cultivate and build collaborative working relationships with a broad range of enterprise and GDIT customer/program stakeholders
A well-developed understanding of and appreciation for business needs and a commitment to leading his/her team in delivering high-quality, prompt, and efficient service to the business
An understanding of and appreciation for Technology Shared Services organizational mission, values, and goals and consistent application of this knowledge
Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one
An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily understood, authoritative, and actionable manner
A working knowledge of the following areas of technical expertise: system design and architecture, ITIL and IT Service Management, organizational change management, and IT financial management
Excellent communication skills with demonstrated experience delivering presentations to diverse audiences at various levels of an organization
Ability to directly manage clients for distributed service delivery, experience in customer management as well as vendor management, services review with customer
Ability to meet dynamic customer expectations by constantly innovating new ways of service delivery within the project constraints (budget/manpower) by enhancing productivity and implementing cost effective solutions
Experience in IT projects planning, execution, and control
Expertise in reviewing projects progress / performance, establishing milestones, and ensuring on time delivery.
Demonstrated experience in people management - resources management, quality review, workload analysis, future goal setting, performance review, setting growth paths, etc.
Experience with Cloud Computing, active cloud certification in AWS, Google or Azure (AWS Preferred)
Cloud migration experience
SKILLS AND ATTRIBUTES
Excellent listening and interpersonal skills
Strong written and verbal communication skills
Strong attention to detail and requirements
Motivated team player
WHAT GDIT CAN OFFER YOU:
Full-flex work week
401K with company match
Challenging work that makes a real impact on the world around you
Diverse, highly collaborative teams
Please Note: The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.