Communications Focal Point - Help Desk Support

Clearance Level
Secret
Category
Help Desk
Location
Shaw, South Carolina
Onsite Workplace
Key Skills For Success

Computer Servers

Help Desk Support

Technical Support

Troubleshooting

REQ#: RQ171218
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Transform technology into opportunity as a Help Desk Support with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Support you will provide full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services. At Shaw AFB only: CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor  

HOW A HELP DESK SUPPORT WILL MAKE AN IMPACT

  • Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues); 
  • Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required 
  • Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure 
  • Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance 
  • Manage SIPR PKI program 
  • Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs) 
  • Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits 
  • Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCOs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves 
  • Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures 

WHAT YOU’LL NEED TO SUCCEED:

     ● Education: associates

     ● Required Experience: at least 1 year experience

     ● Security Clearance Level: SECRET

     ● Required Skills and Abilities: COMPTIA Security+ CERTIFICATION

     ● Location: On Customer Site

     ● US Citizenship Required

GDIT IS YOUR PLACE:

     ● 401K with company match

     ● Comprehensive health and wellness packages

     ● Internal mobility team dedicated to helping you own your career

     ● Professional growth opportunities including paid education and certifications

     ● Cutting-edge technology you can learn from

     ● Rest and recharge with paid vacation and holidays

#GDITPriority

Work Requirements
Years of Experience

0 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.