Provides installation maintenance and troubleshooting support of information systems applications and related peripheral hardware.
The NOC is currently seeking a talented Tier III Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring; maintenance; and support of video communications networks for the Mid-shift. The successful candidate will be responsible for providing Tier II level resolution and customer support to scheduled or active; video teleconferences (VTCs). The candidate will also be responsible to provide VTC outage documentation utilizing customer provided Incident Tracking software. The main tools utilized in this role include: VC Wizard VTC scheduling software; SharePoint; Support Web Incident Tracking System; Tandberg Management System (TMS) and other VTC support tools as needed.
Comprehensive knowledge with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers.
Manage the Video Networks for resource availability and conflicts.
Ensure compliance with VTC network security policies and procedures.
Assist in the development of the Rules of Engagement (ROE); and policies and procedures as they pertain to the VTC environment.
Possess understanding of H323 Protocol Stack.
Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.
Comprehensive knowledge of operating systems and applications as they pertain to the VTC environment.
Provide work leadership to lower tier level personnel and assume supervisory responsibilities if necessary.
Interface with vendors to ensure proper performance of tools and software packages.
Process Authorized Service Interruptions (ASI's) as directed by GDIT Management.
Provide After Action Reports (AARs) for Problem Management resolution.
Participates in special projects as required by GDIT Management.
Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service orientation
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment
Must have a TS/SCI Clearance and the ability to obtain Poly. "
AA/AS or the equivalent combination of education; technical certifications or training; or work experience.
" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.