Responsible for the installation, configuration and troubleshooting of personal computers, mobile devices and related IT equipment. Establishes and maintains configuration baseline for mobile and desktop configurations to include patches, IAVA, operating systems, Commercial Off The Shelf (COTS), Government Off The Shelf (GOTS) and in house applications. Utilize Microsoft System Center Configuration Manager (SCCM) and Active Directory to troubleshoot and deploy images. Test, build and deploy mobile solutions based on customer requirements. Requests vendor quotes for hardware, resolves incidents and acts as an interface between internal and external customers. Works with other IT professionals as directed to coordinate efforts, troubleshooting peripheral and hardware issues, resolve cross-team issues, communicates, and track changes for classified, unclassified, and special communications networks.
Knowledge; Skills and Abilities
BA/BS, 5+ years experience
MS Windows 7/8/10 Operating System or later
Linux / Android / iOS / macOS experience
Microsoft Office / Outlook 2016 or later
Proficient in configuration and management of mobile devices, such as tablets and phones (Android / iOS)
Experience with MS Systems Center Service Manager 2016 (SCCM) to include experience with Operating Systems Deployments (OSD)
Experience with Mobile Device Management Solutions (Mobile Iron, Intune, Meraki)
Experience with VPN technologies
DoD 8570 compliant for IAT Level II
Good communications skills; shows tact, effective listening skills and follow through
Detail oriented and organized
Solid troubleshooting skills
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.