VTC Administrator (Shift Work) - TS/SCI Required

Clearance Level
Top Secret/SCI
Category
Systems Administration
Location
Colorado Springs, Colorado

REQ#: RQ71416

Travel Required: None
Requisition Type: Regular
GDIT is currently seeking a talented Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring, maintenance, and advanced support of video communications for Enterprise Unified Communications supporting a 24x7 NOC (Network Operations Center).  Responsibilities include Tier I and Tier II resolution and customer support for scheduled or active video teleconferences (VTCs). The candidate must be familiar with the use of VC Wizard VTC scheduling software, SharePoint, Service Central Ticketing System, Tandberg Management System (TMS), and other VTC support tools as needed.

Flexibility Requirement:

  • NOC is 24x7 shift work; to include weekends and holiday for all employees
    • Day Shift: 6am – 2:30pm
    • Swing Shift: 2pm – 10:30pm
    • Mid Shift: 10:30pm – 6am

Skill Requirements:

  • Familiarity with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers
  • Manage resource availability and conflicts for Video Networks
  • Ensure compliance with VTC network security policies and procedures
  • Possess understanding of H323 Protocol Stack
  • Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above
  • Knowledge of operating systems and applications as they pertain to the VTC environment
  • Interface with vendors to ensure proper performance of tools and software packages
  • Process Authorized Service Interruptions (ASI's) as directed by GDIT Management
  • Provide After Action Reports (AARs) for Problem Management resolution
  • Participate in special projects as required by GDIT Management

Key Competencies:

  • Interpersonal Skills
  • Effective Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem solving
  • Attention to detail and accuracy
  • Customer Service oriented
  • Ability to work independently within a Team Concept
  • Ability to multitask in a stressful environment
  • Must have a TS/SCI Clearance and the ability to obtain Poly.

 Education Requirement: 

  • Bachelor's Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience
  • 2-5 years of directly related experience in network or VTC administration and support

Certification Requirement:

 Security+ CE or IAT II Certification

 Clearance Requirement

Must have a TS/SCI Clearance and the ability to obtain required Polygraph

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We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.