ITSM Service Operations Manager

Clearance Level
Computer Operations
Washington, District of Columbia

REQ#: RQ129768

Travel Required: Less than 10%
Public Trust: NACI (T1)
Requisition Type: Pipeline

Seize your opportunity to make a personal impact as an ITSM Service Operations Manager. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career

At GDIT, people are our differentiator. You will help ensure today is safe and tomorrow is smarter. 


  • Manages IT Hosting support for applications and manages operating systems for all hosted (virtual and physical) Linux and Windows servers
  • Implements ITIL-based IT service operations management in support of a large IT infrastructure and data center operations
  • Performs availability management services to ensure the capability of IT infrastructure and services are optimized to deliver a cost-effective and sustained level of service



  • Bachelor's Degree

Required Technical Skills:

  • ITIL Foundations v3 or ITIL 4 Foundations certification

Required Experience:

  • 10 years in ITSM Operations with more than 5 years in IT management
  • 5 years in both moving applications through the system life cycle and overseeing end user support

Security Clearance Level:

  • Public Trust clearance (obtain & maintain)

Required Skills and Abilities:

  • Strong working knowledge in application of ITIL service management processes
  • Strong demonstrated experience in the introduction of new changing services
  • Strong demonstrated experience in Linux and Windows Servers
  • Ability to monitor service usage statistics to identify any potential issues with network latency, storage throughput, or application-level code
  • Ability to perform proactive monitoring to prevent service disruptions by identifying anomalies in operations that may be leading indicators to service issues
  • Demonstrated experience identifying, developing, and maturing incident management workflow to deal with issues immediately, to restore services within the specified tolerances, and to eliminate impact to the mission
  • Ability to perform daily operations that focus on server operations, performance, and end user application support
  • Ability to oversee performance of testing Services to include application, configuration, patch release, performance/load, and regression tests
  • Demonstrated experience overseeing application support and end-user support.
  • Demonstrated experience providing change management, release and deployment management, testing services, daily operations, and full system lifecycle support for EPA infrastructure and platform components and services
  • Demonstrated experience managing Tier 2 and Tier 3 support for operating system and virtual appliances, database, virtualization, and application maintenance as well as IT Hosting infrastructure components


  • On site at 1800 F Street N.W. Washington D.C. 20405


  • Full-flex work week to own your priorities at work and at home (with prior manager approval)
  • 401K with company match 
  • Internal mobility team dedicated to helping you own your career 
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from 
  • Rest and recharge with paid vacation and holidays

This program does require U.S. Citizenship for this position

#gditcareers #itsm #serviceoperations #manager

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.