IT Support Analyst
IT Support
Software Applications
Troubleshooting
REQ#: RQ140807
Public Trust: None
Requisition Type: Regular
Your Impact
Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Job Description
The IT Support Analyst will:
- Resolve technical problems and answer queries by telephone or ticketing system is support of internal Army customers regarding hardware, software, systems and applications.
- Install, de-install, image, sanitize and destroy equipment.
- Provision new equipment when replacements are requested.
- Update and maintain necessary records and databases.
- Alert management of recurring problems/patterns.
Qualifications:
- AA and 3 yrs experience. Will consider other combinations of education, years of experience and certifications.
- Must possess Security+ CE prior to start date.
- TS/SCI clearance.
- Active Passport and ability to travel (CONUS/OCONUS). 10-25%.
- SCSM and/or Service Now experience preferred.
- Familiarity with Microsoft.
- Operating System training required if willing to obtain Workstation Administrator accounts. Certification optional.
- Basic knowledge of CAT6, CAT6E and Fiber termination preferred.
- Work schedule Monday-Friday.
#GDITArmy
Work Requirements
3 + years of related experience
* may vary based on technical training, certification(s), or degree
Security+ (issued before 01/01/2011) - CompTIA
10-25%
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
COVID-19 Vaccination
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.