Provide Tier 2 level user and hardware support of Windows based network systems as an IT computer systems and client support administrator. Installs, configures, and upgrades software and hardware in a multi-domain environment using standard business and administrative packages; and may modify specific applications for use in operational departments. Responsibilities include installing and configuring computers; and monitoring network infrastructure and peripherals such as printers, scanners, and related hardware. Configuring CISCO switch ports; additionally pulls cables and rewires, or guides the work of others in the rewiring of, cables as required for new installations and office reconfiguration. Troubleshoots computer hardware and software issues including; e-mail, network and peripheral equipment, and makes repairs and corrections where required. Coordinates priorities with numerous functional areas to ensure timely completion, acts as a primary interface for both internal and external customers. Must be self-motivated and have a capacity to determine the correct course of action on their own, as well as work through issues with minimal help from others.
Knowledge, Skills and Abilities
Security+ CE Certification required, DoD compliance 8570.01M applies
ITIL V4 Certification desired
Requires a strong working knowledge of information systems and application fundamentals
Excellent troubleshooting and problem solving skills
Good communication skills; shows tact, effective listening skills and follow through
Pursues ongoing education in technical topics
MS Server 2012R2/2016 Operating Systems
WIN10 Operating System
VM Ware Horizon
Microsoft Active Directory / Exchange
Microsoft Office / Outlook
Detail oriented and organized; able to understand information systems and ensure accuracy of work
DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 5+ years of experience
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.